Maximizing Profitability with Safety Culture Development (eBook)

Cover 1
Copyright Page 5
Contents 6
Chapter 1. Introduction 12
Safety Culture 12
The Need for Change 17
Chapter 2. Management Philosophies and Theory 21
Accidents Are Like Icebergs 23
(Not So) Modern Management Theories 25
The Hawthorne Effect 26
X, Y, Z Workers 29
Why Workers Perform Unsafe Acts 33
The Need for Culture: Selling the Program 36
Summary 37
Chapter 3. Assessment Tools 39
Accident Trends 39
Other Tools to Determine Safety Culture Development 50
Summary 53
Chapter 4. Program Implementation: How to Start 55
Screening New Hires 57
The Role of the Receptionist 57
The Need for a Thorough Interview 58
Multilanguage Applications 60
Reference Checks 61
Background Checks 63
Working with Seasoned Veterans 63
Summary 64
Chapter 5. Medical Surveillance/Drug Testing 66
Medical Surveillance 67
Drug Testing 74
Drug Screening and Timing 76
Summary 81
Chapter 6. New Hire Orientation 82
Office Orientation 83
Using Videos for Orientation 84
The Use of Interactive Computer Orientation 91
Summary 92
Chapter 7. Training 94
How Training Affects Safety Culture 95
The Job Safety Analysis 96
The Basic Steps of Training 100
Drivers and Providers of Training 116
Summary 119
Chapter 8. Safety Performance as Part of Performance Evaluations 122
Performance Evaluations 122
The Link Between Safety Performance and Performance Evaluations 132
Should Safety Be Related to General Performance? 132
Should Safety Be Linked to Performance Evaluations? 133
Performance Evaluation Content 134
Summary 136
Chapter 9. Safety Incentive Bonus Programs 137
A Chain Is as Strong as Its Weakest Link 139
Cash Awards 144
Group Safety Milestones 144
Individual Incentive Awards 147
Summary 148
Chapter 10. Planning for Field Compliance 149
The Safety Program 152
Site-Specifc Safety Plan 154
Summary 160
Chapter 11. Safety Culture Barometers 162
OSHA Logs and Other Accident-Related Information 164
Trend Determination 165
Safety and Health Program Analysis Methods 169
Perceived Obstacles to Safety 173
Supervisor- and Employee-Identified Obstacles 173
Potential CEO and Top Management-Identified Obstacles 180
Summary 181
Chapter 12. Measuring Field Compliance 182
Measuring Field Compliance Using Safety Inspections 183
Worker-Level Inspections 183
Inspections at the Field Supervisor Level 196
Manager-Level Inspections 198
Measuring Field Compliance Using Safety Audits 199
What Triggers a Safety Audit 201
Getting an Audit Program Started 201
Ensure That the Audit is “Fair" 207
Summary 208
Chapter 13. Increasing Program Effectiveness 210
Safety Audit Review Boards 211
Facilitating Change through Programs 213
Choosing a Safety Audit Program 215
Making Reasonable Recommendations 217
Specific Case Analysis 221
Summary 224
Chapter 14. Training and Grooming Front-Line Supervisors 226
How FLSs Are Chosen 229
The GotchaŽ Attitude 240
The Supervisor’s Role in Safety Inspections 242
The Supervisor’s Role in Accident Investigations 244
The Late Reporting of Incidents 246
FLS Postaccident Investigation Involvement 248
Working Within Restrictions 252
The Supervisor’s Involvement With JSAs 256
Personal Protective Equipment 256
Summary 258
Chapter 15. The Effects of a Tight Economy on Safety Programs and Culture 261
Safety Incentive Plans 261
Elimination of Lucrative Safety Programs 263
Safety Audits and Safety Inspections 265
Safety Service Awards 267
Safety Celebrations 268
Summary 269
Appendix A. Job Safety Analysis (JSA) 272
Appendix B. Tools for a Safety and Health Program Assessment 284
Appendix C. Draft Safety and Health Program Rule 302
Appendix D. Example Inspection Form 310
Appendix E. General Audit Form 322
Index 336