Delmar's Comprehensive Medical Assisting

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate. Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Chapter 1: The Medical Assisting Profession.
Chapter 2: Health Care Settings and the Health Care Team.
Chapter 3: History of Medicine.
Chapter 4: Therapeutic Communication Skills.
Chapter 5: Coping Skills for the Medical Assistant.
Chapter 6: The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Chapter 7: Legal Considerations.
Chapter 8: Ethical Considerations.
Chapter 9: Emergency Procedures and First Aid.
Chapter 10: Creating the Facility Environment.
Chapter 11: Computers in the Ambulatory Care Setting.
Chapter 12: Telecommunications.
Chapter 13: Patient Scheduling.
Chapter 14: Medical Records Management.
Chapter 15: Written Communications.
Chapter 16: Medical Documents.
Chapter 17: Medical Insurance.
Chapter 18: Medical Insurance Coding.
Chapter 19: Daily Financial Practices.
Chapter 20: Billing and Collections.
Chapter 21: Accounting Practices.
Chapter 22: Infection Control and Medical Asepsis.
Chapter 23: The Patient History and Documentation.
Chapter 24: Vital Signs and Measurements.
Chapter 25: The Physical Examination.
Chapter 26: Obstetrics and Gynecology.
Chapter 27: Pediatrics.
Chapter 28: Male Reproductive System.
Chapter 29: Gerontology.
Chapter 30: Examinations and Procedures of Body Systems.
Chapter 31: Assisting with Office/Ambulatory Surgery.
Chapter 32: Diagnostic Imaging.
Chapter 33: Rehabilitation and Therapeutic Modalities.
Chapter 34: Nutrition in Health and Disease.
Chapter 35: Basic Pharmacology.
Chapter 36: Calculation of Medication Dosage and Medication Administration.
Chapter 37: Electrocardiography.
Chapter 38: Safety and Regulatory Guidelines in the Medical Laboratory.
Chapter 39: Introduction to the Medical Laboratory.
Chapter 40: Phlebotomy: Venipuncture and Capillary Puncture.
Chapter 41: Hematology.
Chapter 42: Urinalysis.
Chapter 43: Basic Microbiology.
Chapter 44: Specialty Laboratory Tests.
Chapter 45: The Medical Assistant as Office Manager.
Chapter 46: The Medical Assistant as Human Resources Manager.
Chapter 47: Preparing for Medical Assisting Credentials.
Chapter 48: Employment Strategies.