Delmar's Comprehensive Medical Assisting

Dr. Tamparo, Ph.D., CMA-A (AAMA), is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate. Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taught for more than 25 years at Springfield Technical Community College in Springfield, Massachusetts, and served as Department Chairperson for several years. She has served on the Certifying Board of the AAMA Task Force for test construction and was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College.

Section I: General Procedures, Unit 1: Introduction to Medical Assisting and Health Professions, 1 Medical Assisting as a Profession, 2 Health Care Setting and the Health Care Team, 3 History of Medicine, Unit 2 The Therapeutic Approach, 4 Therapeutic Communication Skills, 5 Coping Skills for the Medical Assistant, 6 The Therapeutic Approach to the Patient with Life-Threatening Illness, Unit 3 Responsible Medical Practice, 7 Legal Considerations Legal Concepts, 8 Ethical Considerations, 9 Emergency Procedures and First Aid, Section II: Administrative Procedures, Unit 4 Integrated Administrative Procedures, 10 Creating the Facility Environment, 11 Computers in the Ambulatory Care Setting, 12 Telephone Techniques, 13 Patient Scheduling, 14 Medical Records Management, 15 Written Communications, 16 Transcription, Unit 5 Managing Facility Finances, 17 Daily Financial Practices, 18 Medical Insurance, 19 Medical Insurance Coding, 20 Billing and Collections, 21 Accounting Practices, Section III: Clinical Procedures, 22 Infection Control, Medical Asepsis, and Sterilization, 23 Taking a Medical History, the Patient''s Chart, and Methods of Documentation, 24 Vital Signs and Measurements, 25 The Physical Examination. Unit 7 Assisting with Specialty Examinations and Procedures, 26 Obstetrics and Gynecology, 27 Pediatrics, 28 Male Reproductive System, 29 Gerontology, 30 Examinations and Procedures of Body Systems, Unit 8 Advanced Techniques and Procedures, 31 Assisting with Minor Surgery, 32 Diagnostic Imaging, 33 Rehabilitation and Therapeutic Modalities, 34 Nutrition in Health and Disease, 35 Basic Pharmacology, 36 Calculation of Medication Dosage and Medication Administration, 37 Electrocardiography, Unit 9 Laboratory Procedures, 38 Safety and Regulatory Guidelines in Medical Laboratory, 39 Introduction to Medical Laboratory, 40 Phlebotomy: Venipuncture and Capillary Puncture, 41 Hematology, 42 Urinalysis, 43 Basic Microbiology, 44 Specialty Laboratory, Section IV: Professional Procedures, Unit 10 Office and Human Resource Management, 45 The Medical Assistant as Office Manager, 46 The Medical Assistant as Human Resources Manager, Unit 11 Entry into the Profession, 47 Preparing for Medical Assisting Credentials, 48 Employment Strategies