Professionalism in Healthcare

  Dr. Makely manages administrative projects and the Employee Education and Development department for Clarian Health Partners in Indianapolis, one of the nation’s preeminent health care organizations employing 12,000 people. She's a Radiologic Technologist with a Master’s degree in Education and a Ph.D. in Human Resources. Dr. Makely has developed and directed allied health education programs, career advancement initiatives, and workforce education and development projects for more than thirty five years.   Dr. Makely is a consultant, speaker, author, and researcher. As President and CEO of Pine Ridge Publications, Inc. she has authored and published several books on health careers, cross-training, teamwork, and professionalism for Pine Ridge Publications, Prentice Hall, and other publishing companies. Dr. Makely authored the first two editions of Prentice Hall's health care professionalism texts as well as the new, third edition scheduled for publication in January, 2008.   Dr. Makely served on the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Advisory Panel of the National Multiskilled Health Practitioner Clearinghouse, the Pew Health Professions Commission’s Allied Health Advisory Panel, the National Health Care Skill Standards Review Committee, and the Indiana Chamber's Employer Advisory Council. She has directed several grant-funded programs including a federal demonstration site for the US Department of Labor and Workplace Skills programs for the Indiana Department of Workforce Development. In 1991, Dr. Makely was honored as the Baxter Fellow for Innovation in Health Management by the American Hospital Association's Research and Educational Trust and the Baxter Foundation.

Preface

 

Introduction

 

Chapter One        Making a Commitment to Your Job

 

The Jobs that Require Professionalism

The Big Picture and Where You Fit In

A Strong Work Ethic                       

        Attendance and Punctuality                               

        Reliability and Accountability

        Attitude and Enthusiasm

Quality of Work

Evaluating Performance

Compliance

Representing Your Employer

Learning Activities

 

Chapter Two        Personal Traits of the Health Care Professional

 

Character and Who You Are As a Person

Reputation

Judgment and Decision Making

Respect and Trust

Honesty

Ethics and Morals

Learning Activities

 

Chapter Three        Working with Others

 

Interpersonal Relationships with Coworkers

Teamwork

Personality Preferences

Diversity

Respect

Manners

Communication Skills and Conflict Resolution

Customer Service

Learning Activities

 

Chapter Four  Professionalism and Your        Personal Life

 

Personal Image

        Appearance and Grooming

        Personal Habits

        Language and Grammar

        Maintaining Professionalism After Hours

Personal Management Skills

        Time Management

        Personal Financial Management

        Stress Management

        Problem Solving and Critical Thinking

        Tackling the Challenges Unique to Your Profession

        Managing Change

Learning Activities

 

Chapter Five        The Practicum Experience - Vanessa J. Austin

 

The Purpose of a Practicum

The Benefits of a Practicum Experience

Preparing for Your Practicum

During Your Practicum

Ensuring Success on Your Practicum

After Your Practicum

In Summary

Learning Activities

 

Chapter Six        Career Planning and Employment

 

Career Planning

Assessing Occupational Preferences and Your Skills

Exploring Employment Opportunities

Setting Goals

Balancing Priorities and Career Advancement

Expecting the Unexpected

Résumés

Job Application Forms

Pre-Employment Assessments

Preparing for an Interview

Participating in an Interview

Learning Activities

 

In Summary

 

Glossary

 

Appendix

 

HIPAA Overview 

Sample Job Description 

Sample Performance Evaluation

Sample Résumé

Sample Résumé Cover Letter

Sample Job Application Form

Sample Interview Follow-Up Letter

 

Index