Medical Assisting

Index of Procedures Preface How to Use the Book How to Use the Student Software SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSBILITIES Chapter 1 Health Care Providers Unit 1 A Brief History of Medicine Unit 2 The Total Health Care Team Chapter 2 The Medical Assistant Unit 1 Training, Job Responsibilities, and Employment Opportunities Unit 2 Personal Characteristics Unit 3 Professionalism Chapter 3 Medical Ethics and Liability Unit 1 Ethical and Legal Responsibilities Unit 2 Professional Liability Chapter 4 Professional Communication Unit 1 Verbal and Nonverbal Messages Unit 2 Behavioral Adjustments Unit 3 Patients and Their Families Unit 4 Workplace Dynamics Chapter 5 Medical Terminology Unit 1 Base Structure of Medical Words Unit 2 Word Building and Definitions Unit 3 Applications of Medical Terminology SECTION II THE ADMINISTRATIVE MEDICAL ASSISTANT Chapter 6 Oral and Written Communications Unit 1 Telephone Communications Unit 2 Schedule Appointments Unit 3 Written Communications Unit 4 Receiving and Sending Office Communications Unit 5 Office Management Equipment Chapter 7 Facility and Records Management Unit 1 Preparing for the Day Unit 2 The Patient's Medical Record Unit 3 Filing Chapter 8 Collecting Fees Unit 1 Paying for Medical Expenses Unit 2 Bookkeeping Procedures Unit 3 Computer Billing and Collections Chapter 9 Health Care Coverage Unit 1 Fundamentals of Managed Care Unit 2 Health Care Plans Unit 3 Preparing Claims Chapter 10 Medical Office Management Unit 1 Safety, Security, and Emergency Plans Unit 2 The Language of Banking Unit 3 Currency, Cash, and Petty Cash Unit 4 Salary, Benefits, and Tax Records Unit 5 General Management Duties SECTION III STRUCTURE AND FUNCTION OF THE BODY Chapter 11 Anatomy and Physiology of the Human Body Unit 1 Anatomic Descriptors and Fundamental Body Structure Unit 2 The Nervous System Unit 3 The Senses Unit 4 Integumentary System Unit 5 The Skeletal System Unit 6 The Muscular System Unit 7 The Respiratory System Unit 8 The Circulatory System Unit 9 The Immune System Unit 10 The Digestive System Unit 11 The Urinary System Unit 12 The Endocrine System Unit 13 The Reproductive System SECTION IV THE CLINICAL MEDICAL ASSISTANT Chapter 12 Preparing the Clinical Duties Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients Unit 2 Infection Control Chapter 13 Beginning the Patient's Record Unit 1 In-Person Screening Unit 2 The Medical History Unit 3 Body Measurements and Vital Signs Chapter 14 Preparing Patients for Examinations Unit 1 Preparing Patients and Assisting with Routine Procedures Unit 2 Procedures of the Eye and Ear Unit 3 Assisting with Special Examinations Unit 4 Pediatric Examinations Chapter 15 Specimen Collection and Laboratory Procedures Unit 1 The Microscope Unit 2 Capillary Blood Collection Unit 3 Venous Blood Collection Unit 4 Common POL Diagnostic Tests Unit 5 Bacterial Specimen Collection, Cultures, and Diagnostic Tests Unit 6 PKU Collection Unit 7 Other Frequently Ordered Laboratory Tests and Values Chapter 16 Diagnostic Tests, X-Rays, and Procedures Unit 1 Diagnostic Tests Unit 2 Cardiology Procedures Unit 3 Diagnostic Procedures Unit 4 Diagnostic Radiological Examinations Chapter 17 Minor Surgery in the Medical Office Unit 1 Instruments Unit 2 Preoperative Preparations Unit 3 Assisting with Minor Surgical Procedures Chapter 18 Assisting with Medications Unit 1 Prescription and Nonprescription Medications Unit 2 Methods of Administering Medications Unit 3 Injections and Immunizations Chapter 19 Emergencies, Acute Illness, Accidents, and Recovery Unit 1 Managing Emergencies in the Medical Office Unit 2 Acute Illness Unit 3 First Aid in Accidents and Injuries Unit 4 Recovering Function and Mobility SECTION V BEHAVIORS AND HEALTH Chapter 20 Behaviors Influencing Health Unit 1 Nutrition, Exercise, and Weight Control Unit 2 Habit-Forming Substances Unit 3 Related Therapies SECTION VI EMPLOYABILITY SKILLS Chapter 21 Achieving Satisfaction in Employment Unit 1 Externship Unit 2 The Job Search Unit 3 Career Entry and Success Appendix A Medical Assisting Role Delineation Chart Appendix B CMA Content Outline Mapping Appendix C RMA Content Outline Mapping Appendix D CMAS Content Outline Mapping Appendix E Measurements and Abbreviations Glossary Spanish Language Glossary Index