Culture by Design

Hugo Metcalfe is a Psychologist, Psychotherapist, Culture Change Specialist and Co-Founder of the wellbeing consultancy The Happy Mind Tribe. He has designed and delivered evidence-based training programs and workshops to meet unique organisational needs. In his pursuit of greater awareness, he felt it prudent to study every type of psychology going, from Forensic, to Clinical and Occupational Psychology and, more recently, Psychotherapy. He subsequently combined this with over 20 years’ experience in the field of mental health and wellbeing, in the NHS and private sector. This work has provided him evidence-based insight into ‘what works’ when it comes to intervention and support at an individual and organisational level. Over the years Hugo has delivered training, consultancy and research projects around the globe, working with companies including Disney, Viacom, Bentley, GSK, the Council of Europe, the UK’s Home Office and the British Military. He believes that knowledge is for sharing and he shares his expertise in key areas such as resilience, stress management, psychological safety, psychological contracts and communication, to create actionable strategies to support organisations to cultivate workplace cultures that work. A multiple world-record holder and expedition guide, Hugo spends his free time putting his own resilience to the test by leading expeditions around the world.

Introduction 1. Emotional, Social and Relational Intelligence: Navigating Interpersonal Dynamics 2. Magic Words: The Art of Communication 3. Unconscious Bias: Developing Self-Reflection for an Inclusive Workplace 4. Motivation: Identifying Needs and Psychological Contracts 5. Values: Leveraging the Power of Meaning and Purpose 6. Managing Resilient Teams: Developing Personal and Team Resilience to Support Stress Management and Adaptability 7. How to Expect the Unexpected: Crises Management and the Value of Pro-Active Wellbeing Strategies 8. Transpersonal Leadership: Leading Beyond the Ego 9. Psychological Safety: Enhancing a Culture of Belonging 10. Cultivating Culture: Designing Workplace Cultures that Support Staff to Create, Innovate and Thrive 11. Systemic Leadership: Diagnosing and Making Change at an Organisational Level 12. Culture as a KPI: Why Investing in a Sustainable Wellbeing Culture Makes Business Sense 13. Recap and Reflection