Service Design, Creativity, and Innovation in Healthcare

Mario A. Pfannstiel is an expert in healthcare service management and a lecturer at the University of Applied Sciences in Neu-Ulm, Germany. He directs the Digital Healthcare Management Master's program and conducts research in innovative services, service design, AI in healthcare, and technology management.

Christopher Kueh is an Associate Professor of Design at Edith Cowan University, Western Australia. He is a design educator, researcher, service designer, and design strategist. His work focuses on enabling organizations to develop design capabilities and navigate complexities through the lens of design.

Gabriele Palozzi,  PhD in Public Management and Governance, is an Official at the Italian Ministry of Economy and Finance, as well as a Consultant for Recovery and Resilience Plan at the Italian Ministry of Health. He is a Professor of Managerial Control at the  University of Rome and at the Open University San Raffaele of Rome.

1.Fostering a culture of innovation through creativity.- 2.ThinkARTank: Creative Approaches to Inclusive Policy Making in Healthcare Settings.- 3.Sparhead-Makeaware!: A Design Research Framework to Tackle Antibiotic Consumption and Resistance Through Creative Approaches of Data Co-creation.- 4.Creating Fairness - A Nexus Approach to Designing Health Care Equity.- 5.Co-creation as a service design tool for improving hospital services: The example of Pärnu Hospital's Patient Advisory Council, Estonia.- 6.Innovative Experiences for Patient-Centered Care.- 7.Innovative Service Design for the Healthcare Workforce.- 8.Proactive health and welfare technology for service users and societies: Scanning horizons and future opportunities for service design and innovation.- 9.Human-Centred Design Processes for Appropriate, Equitable and Accessible Medical Device Design Innovation.- 10.Design requirements to innovate and improve telemedicine and homecare products. A possible guide for designers.- 11.The Gap between Service Design and Actual Implementation. A case study upon the Community Care Homes in Italy.- 12.Bridging the Digital Health Literacy Gap in Older Adult Populations Through a Service Design Approach.- 13.Workforce Management Design and Reorganization Strategies as Response to Staff Shortages in Nursing Homes Services.- 14.Rejecting Innovation: How Italian Public Health employees are killing creativity and digitalization in the post Covid era?.- 15.Applying Service Design to Caregiver Education in the Indian Public Health Sector: Lessons and Challenges.- 16.Designing for Co-designing: The Case of Oral Health Promotion in Adolescents.- 17.Assessing a Goal-Setting Intervention for Promoting Adolescent Oral Health: An Exploratory Case Study.- 18.Sharing Innovative Good Practices for Continuous Quality Improvement in Hospitals.- 19.At the Crossroads of Innovation and Creativity: "e-Nabiz".- 20.Integral Capacity Management x Core Process Transformation: A pathway to a Data-Driven Hospital and realizing innovation.- 21.Designing Innovations for Occupational Well-being in Healthcare.- 22.Designing Mental Health-Friendly Spaces: An Empathy-Based Service Design Approach to Optimising the Built Environment for Mental Health.- 23.Improving the quality of life of patients living with neurological diseases through design thinking.- 24.Facilitating the design of future urban health.- 25.Salutogenesis, Service Design and Aesthetics in Healthcare Experiences.- 26.Improving Communication Effectiveness during Emergencies and Disasters through the Application of Design Strategies.- 27.Creativity and Naturalistic Decision-Making in Emergency Departments: Evolving in Service Design.- 28.Complexity Estimation Protocol for Diagnostic Tasks Undertaken in Emergency Medicine Settings.- 29.Efficiency of emergency services through the application of value stream mapping as a new approach to overcrowding.