Pharmacy Management

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Section I—Why Study Management in Pharmacy School? 1.Pharmaceutical Care as a Management Movement by Shane Desselle 2.Management Functions by David Zgarrick Section II—Managing Yourself 3.Time Management/Organizational Skills by Dana Hammer 4.Stress Management by Gireesh Gupchup & Marcia Worley Section III—Managing Operations 5.Strategic Planning by Glenn Schumock & Godwin Wong 6. Business Planning by Glen Schumock and Godwin Wong 7.General Operations Management by Noel Wilkin 8.Managing Technology and Information Systems by Margaret Thrower & Bill Felkey 9.Ensuring Quality in Pharmacy Operations by Terri Jackson Section IV—Managing People 10. Organizational Structure and Behavior by Caroline Gaither 11. Human Resources Management Functions by David Holdford 12. Performance Appraisal Systems by Shane Desselle 13. Customer Service by David Tipton 14. Contemporary Workplace Issues by Vincent Giannetti Section V—Managing Money 15. Accounting Basics by Stephen Paul & Marko Mychaskiw 16. Third-party Payer Considerations by Julie Ganther-Urmie 17. Budgeting by David Gettman 18. Finance—Corporate by Thomas Mattei 19. Finance—Personal by David Latif Section VI—Managing Traditional Goods & Services 20. Marketing Theory by John Bentley 21. Marketing Applications by William Doucette 22. Purchasing and Inventory Management by Donna West 23. Merchandising by Edward Cohen Section VII—Managing Value-added Services 24. Appraising the Need for Value-added Services by David Zgarrick 25. Implementing Value-added Services by Randal McDonough 26. Reimbursement for Value-added Services by Kathleen Snella 27. Evaluating the Outcomes of Value-added Services by Michelle Chui Section VIII—Managing Risks in Pharmacy Practice 28. Compliance with Regulations and Regulatory Bodies by Bartholomew Clark 29. Medication Errors by Matthew Grissinger Section IX—Management Applications in Specific Pharmacy Practice Settings 30. Applications in Chain Community Pharmacy by Michelle Belsey 31. Applications in Independent Community Pharmacy by Joseph Bonnarens 32. Applications in Hospital Pharmacy by Frank Massaro & William Gouveia 33. Applications in Emerging Practice Settings by Judith Cahill