Delmar's Administrative Medical Assisting

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taught for more than 25 years at Springfield Technical Community College in Springfield, Massachusetts, and served as Department Chairperson for several years. She has served on the Certifying Board of the AAMA Task Force for test construction and was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College. Dr. Tamparo, Ph.D., CMA-A (AAMA), is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Section I: General Procedures
Unit 1: Introduction to Medical Assisting and Health Professions
Chapter 1 Medical Assisting as a Profession
Chapter 2 Health Care Settings and the Health Care Team
Chapter 3 History of Medicine
Unit 2: The Therapeutic Approach
Chapter 4 Therapeutic Communication Skills
Chapter 5 Coping Skills for the Medical Assistant
Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness
Unit 3: Responsible Medical Practice
Chapter 7 Legal Considerations
Chapter 8 Ethical Considerations
Chapter 9 Emergency Procedures and First Aid
Section II: Administrative Procedures
Unit 4: Integrated Administrative Procedures
Chapter 10 Creating the Facility Environment
Chapter 11 Computers in the Ambulatory Care Setting
Chapter 12 Telephone Techniques
Chapter 13 Patient Scheduling
Chapter 14 Medical Records Management
Chapter 15 Written Communications
Chapter 16 Transcription
Unit 5: Managing Facility Finances
Chapter 17 Daily Financial Practices
Chapter 18 Medical Insurance
Chapter 19 Medical Insurance Coding
Chapter 20 Billing and Collections
Chapter 21 Accounting Practices
Section III: Professional Procedures
Unit 6: Office and Human Resource Management
Chapter 22 The Medical Assistant as Office Manager
Chapter 23 The Medical Assistant as Human Resources Manager
Unit 7: Entry into the Profession
Chapter 24 Preparing for Medical Assisting Credentials
Chapter 25 Employment Strategies