Pocket Guide to Quality Improvement in Healthcare

Dr. Renee Roberts-Turner The Department of Nursing Science, Professional Practice, and Quality Division of Nursing, Children's National Health System Washington, DC Dr. Roberts-Turner is the Director of Nursing Quality and Professional Practice and Magnet (R) Program Director in the Division of Nursing, at Children's National Health System in Washington, D.C. She joined the faculty of Children's National Medical Center in 2016, as Assistant Professor of Pediatrics Professor (2017) at George Washington University School of Medicine and Health Sciences. She is an undergraduate of the University of Virginia at Wise with a Bachelors of Science in Biology, and a graduate of Marymount University with a Masters in Nursing Education and the University of Phoenix with a Doctorate of Health Administration. She is a board certified Nurse Executive and Certified Professional in Healthcare Quality. Dr. Roberts-Turner's research interests include healthcare leadership, job role satisfaction and patient experience, patent safety, and unit mergers. She is an American Nurses Credentialing Center (ANCC) Magnet Appraiser. Dr. Roberts-Turner was the inaugural Manager of Nursing Quality in the Department of Nursing Research and Quality Outcomes at Children's National from 2011-2013. In 2013, she was appointed the Director of Nursing Quality and Professional Practice and Magnet (R) Program Director in the Division of Nursing for Children's National Health System, and in 2016 she was appointed the inaugural Director of Nursing Quality and Professional Practice and Magnet (R) Program Director in the Division of Nursing, at Children's National Health System, as an additional executive responsibility. Dr. Roberts-Turner has published numerous peer-reviewed articles, and has presented nationally and internationally. Under her leadership Children's National received its first and second Magnet redesignation, submitting a document and facilitating a site visits with no deficiencies. Rahul K. Shah, MD, MBA Chief Quality and Safety Officer Children's National Medical Center Washington, DC Dr. Shah obtained a combined B.A./M.D. from Boston University's School of Medicine (2000), thereafter completing an Otolaryngology residency (Tufts University), and a Pediatric Otolaryngology fellowship (Children's Hospital Boston, Harvard University). He joined the faculty of Children's National Medical Center (2006), rising to the rank of Professor (2017) at George Washington University School of Medicine and Health Sciences. Dr. Shah's research interests include: resource utilization and outcomes, patient safety, and medical errors. He has received numerous awards for his research. He is recognized as a leader in patient safety and quality improvement, and has chaired and served on a myriad of national committees related to patient safety and quality improvement. He was the Executive Director of an international not-for-profit quality improvement initiative, The Global Tracheostomy Collaborative. He was the inaugural Associate Surgeon-in-Chief at Children's National Medical Center, and the Medical Director of Peri-operative Services from 2011-2014. He served as President of the Medical Staff at Children's National Medical Center from 2012-2014. In 2014, he was appointed the inaugural Vice-President, Chief Quality and Safety Officer for Children's National Health System, and in 2018, he was appointed the inaugural Vice-President, Medical Affairs as an additional executive responsibility. In addition, he is currently, the acting Chief Medical Information Officer (July 2019). He has authored over 130 peer reviewed articles, and has given over 250 national and international presentations. Under his leadership, Children's National has received numerous safety and quality distinctions, and is a recognized leader in pediatric safety and quality.

Section I: QI for the Front Line Staff.- Care Delivery: Patient Family Center Care.- Introduction and History of HC Quality.- PDSA for Change.- Introduction & History of Safety in HC.- Culture of Safety (Reporting and Teamwork).- Section II: QI for the Professional Staff.- Care Delivery: Patient Family Centered Care.- Introduction & History of HC Quality.- Model for Improvement.- PDSA for Change.- Section III: QI for Leadership Staff.- Care Delivery: Patient Family Centered Care.- Healthcare Leadership.- Quadruple Aim.- Creating Organizational Foundation for Quality and Safety: Organizational Readiness and Role of Organizational Leadership.- Introduction and History of HC Quality.- Model for Improvement.- PDSA for Change.- Using Date to Drive Change.- Leading QI.- Introduction & History of Safety in HC.- Err, Harm, & Human Factors.- Culture of Safety.- Responding to Adverse Events.-Section IV: QI for Executive Leadership and Board Members.- Care Delivery: Patient Family Centered Care.-Quadruple Aim.- Creating Organizational Foundation for Quality and Safety: Organizational Readiness and Role of Executive Leadership.- Introduction & History of HC Quality.- Model for Improvement.- PDSA for Change.- Using Big Data to Drive Change.- Introduction & History of Safety in HC.- Err, Harm, & Human Factors.- Culture of Safety.- Expectations for Responding to Adverse Events.