Assessing the Value of Digital Health

Margaret F. Schulte (retired) is immediate past President & CEO of the Commission on Accreditation of Healthcare Management Education (CAHME). Prior to this role, she served on the faculty of the Northwestern University Masters of Science in Medical Informatics program, as Editor of Frontiers in Health Services Management, a publication of the American College of Healthcare Executives, and as Vice President of Education for the Healthcare Information and Management Systems Society (HIMSS). Previous positions were in healthcare association program management, academia, and health administration. Dr. Schulte holds a Doctorate in Business Administration from Nova Southeastern University, Ft. Lauderdale, FL and a Masters in Business Administration from Xavier University, Cincinnati, Ohio. She is a Lifetime Fellow in the American College of Healthcare Executives and holds the designation Certified Professional in Health Information and Management Systems. Kendall Cortelyou-Ward is an Associate Professor in the Department of Health Management and Informatics at the University of Central Florida where she serves as the Program Director for the Professional Science Masters in Health Care Informatics. Dr. Cortelyou-Ward’s research interests include health care informatics, patient engagement, healthcare workforce, and health literacy. Lorren Pettit, MS, MBA, as Vice President, of HIS and Research with HIMSS North America, he has oversight of the following key HIMSS efforts; thought leadership research; HIMSS Value Score assessments; outreach to the Long Term / Post-Acute Care and Behavioral Health IT communities; provider use of Connected Health technologies, and expansion of HIMSS’ presence in Canada. Lorren has been a health care researcher and strategist for more than twenty-five years, with experience in health care operations and corporate planning. He completed his undergraduate work at the University of Winnipeg before completing a Master’s of Science in Gerontology from Baylor University, and a Masters of Business Administration from the University of Dallas. He currently serves on the faculty of Indiana University teaching Medical Sociology and Gerontology and currently resides in the Nashville TN area.

Background: Why focus on the value of health IT. STEPS Framework: Assessing value on multiple dimensions. Satisfaction: Focus on patients, physicians, and staff. Treatment/Clinical: Driving clinical performance. Electronic Secure Information/Data: Data sharing at the heart of health IT. Patient Engagement and Population Management: Improving the health of populations. Savings: Improved financial performance. Interdependence among the STEPS Framework values.