The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention (eBook)

Jonathan Passmore (Series Editor) is the Professor of Coaching and Behavioural Change at Henley Business School, University of Reading and a professor of psychology at the University of Evora, Portugal. He is a chartered psychologist, holds five degrees, and has an international reputation for his work in coaching and leadership, including being listed by Thinkers50 as one of the top 10 coaches in the world. He has published widely books on the themes of leadership, personal development and change, and served as editor for the Association for Coaching book series. He speaks widely at conferences across the world and has published over 100 journal papers and book chapters. Harold W. Goldstein is Professor of Industrial/Organizational Psychology at Baruch College, the City University of New York, USA. He is a recognized expert in the management of human capital with over twenty years of independent consulting experience. His research focuses on the development and implementation of staffing systems that result in hiring a talented diverse work force. His research has been published in top journals and books and has received awards for innovation and outstanding applied research contributions to the field. Elaine D. Pulakos is CEO of PDRI and an internationally recognized contributor to the field of industrial and organizational psychology. In 2010 she received the Distinguished Professional Contributions Award from SIOP, where she has also served as President. She has published numerous articles on performance management, staffing and human resources best practices, and is the author of five books, including Performance Management Transformation: Lessons Learned and Next Steps. Carla S. Semedo is Assistant Professor in the Department of Psychology at the University of Évora, Portugal, where she leads on occupational health psychology. She also works as a consultant in the field of organizational psychology in evaluation and intervention at health services. She is responsible for teaching psychology at undergraduate, masters, and doctoral level, and for coordinating the occupational health psychology research line. She worked for more than 10 years as HR consultant, mainly in recruitment and selection.

Notes on Editors ix

Notes on Contributors x

Foreword xvii

Series Preface xix

Railway Children xxi

Section I Recruitment 1

1 The Psychology of Employee Recruitment, Selection and Retention 3
Harold W. Goldstein, Elaine D. Pulakos, Jonathan Passmore and Carla Semedo

2 The Contribution of Job Analysis to Recruitment 12
James A. Breaugh

3 Global Recruiting 29
Jean M. Phillips and Stanley M. Gully

4 Applicant Reactions to Hiring Procedures 53
Donald M. Truxillo, Talya N. Bauer and Alexa M. Garcia

5 Applicant Attraction to Organizations and Job Choice 71
Adrian Furnham and Kat Palaiou

6 Ethics in Recruitment and Selection 91
Nuno Rebelo dos Santos, Leonor Pais, Carla Cabo-Leitão and Jonathan Passmore

Section II Selection 113

7 Using Ability Tests in Selection 115
Jesús F. Salgado

8 Using Personality Questionnaires for Selection 151
David J. Hughes and Mark Batey

9 Using Interviewing in Selection 182
Melinda Blackman

10 The Contribution of Others' Methods in Recruitment and Selection: Biodata, References, Résumés and CVs 202
Adrian Furnham

11 Situational Judgement Tests for Selection 226
Jan Corstjens, Filip Lievens and Stefan Krumm

12 The Role of Simulation Exercises in Selection 247
Ryan S. O'Leary, Jacob W. Forsman and Joshua A. Isaacson

13 The Potential of Online Selection 271
Dave Bartram and Nancy Tippins

14 Gamification, Serious Games and Personnel Selection 293
Michael Fetzer, Jennifer McNamara and Jennifer L. Geimer

15 Team Assessment and Selection 310
Mengqiao Liu, Jason L. Huang and Marcus W. Dickson

16 Selection for Virtual Teams 334
Geeta D'Souza, Matthew S. Prewett and Stephen M. Colarelli

17 Assessment for Leader Development 353
Neta Moye, Rose Mueller-Hanson and Claus Langfred

18 Talent Management in a Gender-Diverse Workforce 376
Jeanette N. Cleveland, Jaclyn Menendez and Lauren Wallace

19 Race and Cultural Differences in Predictors Commonly Used in Employee Selection and Assessment 400
Charles A. Scherbaum, Michael M. DeNunzio, Justina Oliveira and Mary Ignagni

20 Legal and Fairness Considerations in Employee Selection 422
Kenneth P. Yusko, Brian L. Bellenger, Elliott C. Larson, Paul J. Hanges and Juliet R. Aiken

Section III Retention 443

21 Employee Turnover and Strategies for Retention 445
Angela R. Grotto, Patrick K. Hyland, Anthony W. Caputo and Carla Semedo

22 Talent Management and Retention 473
Crystal Zhang and Jim Stewart

23 The Impact of Organizational Climate and Culture on Employee Turnover 494
Mark G. Ehrhart and Maribeth Kuenzi

24 The Impact of Work-Life Balance on Employee Retention 513
Kristen M. Shockley, Christine R. Smith and Eric A. Knudsen

Index 544