Administrative Medical Assisting

Linda L. French, CMA-C (AAMA), NCICS, CPC, is a certified medical assistant-clinical specialist (AAMA), nationally certified insurance and coding specialist (NCCT) and certified professional coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions and private corporations through UCSB-Extension.

UNIT 1: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
UNIT 2: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
UNIT 3: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
UNIT 4: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence.
UNIT 5: FINANCIAL ADMINISTRATION.
13. The Revenue Cycle: Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding.
18. Health Insurance Systems and Claim Submission.
UNIT 6: MANAGING THE OFFICE.
19. Office Managerial Responsibilities.
20. Financial Management of the Medical Practice.