The Case Manager’s Handbook

With over four decades of experience managing health care and a prominent role in shaping the case management industry, Catherine M. Mullahy, RN, BS, CRRN, CCM, is recognized as one of the industry’s most significant and passionate leaders. In her multiple positions as an officer, board member, task force member, and executive committee member for leading professional associations (e.g., CMSA, CCMC, URAC), she has played a vital role in raising the standards of the case management profession. A former editor of The Case Manager, she continues to be a prominent contributor to other leading professional publications (Professional Case Management, Advance for Nurses, Care Management, etc.) and numerous professional books. Currently, she is a highly sought after educator and training consultant to case management firms, managed care organizations, hospitals, healthcare providers, and government agencies, as well as a popular speaker on the conference and professional association circuit. The educational programs she provides through her firm, Mullahy & Associates, LLC, are widely-valued for their content with two of them having been honored with prestigious Case in Point Platinum Awards. Her firm is a Continuing Education Provider for the Commission for Case Manager Certification®’s (CCMC) CMLearning Network®. Evidence of her distinguished career can be seen in her many awards, including: the 2010 “Lifetime Achievement Award” from the Case Management Society of America (CMSA) and “CMSA Distinguished Case Manager of the Year” in 1999. Today, through her spirited writing and sharing of the ideas and principles put forth in this latest edition of The Case Manager’s Handbook, she continues to capture the critical role of case managers, empowering them with timely, need-to-know information and insights so that they can be vital catalysts and strong patient advocates in the rapidly changing healthcare continuum.