MyLab Health Professions with Pearson eText Access Code for Professionalism in Health Care - Sherry Makely, Doreen Chesebro

MyLab Health Professions with Pearson eText Access Code for Professionalism in Health Care

A Primer for Career Success
Freischaltcode
288 Seiten
2017 | 5th edition
Pearson (Hersteller)
978-0-13-429400-1 (ISBN)
67,60 inkl. MwSt

Sherry Makely, PhD, RT(R) Textbook Author Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education. Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences. Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.

Chapter One The Health Care Industry and Your Role

Working in Health Care

Health Care as a Business

Impact of the Baby Boomer Population

Improving the Nation’s Health Care System

Health Care Reform and the Affordable Care Act

Quality Improvement

Patient Safety

Workforce Supply and Demand

Electronic Health Records

Advancements in Technology

The Big Picture and Where You Fit In

Learning Activities




Chapter Two Your Work Ethic and Performance

Making a Commitment to Your Job

Interdependence

Self-Awareness

Critical Thinking

Developing a Strong Work Ethic

Attendance and Punctuality

Reliability and Accountability

Attitude and Enthusiasm

Competence and Quality of Work

Compliance

Inappropriate Behavior

Representing Your Employer

Evaluating Your Performance

Learning Activities




Chapter Three Personal Traits of the Health Care Professional

Character and Personal Values

Character Traits

Reputation

Judgment

Conscience

Trust

Honesty

Ethics

Legal Issues and Implications

Criminal and Civil Law

Professional Standards of Care, Scope of Practice, and Professional Ethics

Medical Liability

Other Legal Issues

Ethical, Moral, and Legal Dilemmas

Learning Activities




Chapter Four Relationships, Teamwork, and Communication Skills

Interpersonal Relationships

Coworkers as Customers

Inclusion and Friendliness

Loyalty

Cooperation

Etiquette and Manners

Teams and Teamwork

Types of Teams

Group Norms

Consensus

Communication Skills

Elements of Communication

Factors That Influence Your Communication with Other People

Barriers to Communication

Communication Styles and Conflict Resolution

Communication Technologies

Written Communication

Public Speaking and Presentation Skills

Learning Activities




Chapter Five Cultural Competence and Patient Care

Diversity and Cultural Competence

Diversity and Culture

Cultural Competence

Personality Preferences

Generational Differences

Respecting Differences

Working with Patients

Patient Rights and Responsibilities

Customer Service

The Patient Experience

Being There for Patients

Patient Visitors

Working with Doctors, Guests, and Vendors

Learning Activities


Chapter Six Professionalism and Your Personal Life

Personal Image

Appearance and Grooming

Dress Code Standards

Stereotypes

Personal Habits

Language and Grammar

Maintaining Professionalism After Hours

Personal Health and Wellness

Employee Wellness Programs

Personal Risk Factors

Personal Management Skills

Time Management

Personal Financial Management

Stress Management

Managing Change

Learning Activities


Chapter Seven The Practicum Experience

The Purpose of a Practicum

The Benefits of a Practicum Experience

Students Compared to Employees

Identifying Preferences

How Your Performance Will Be Evaluated

Preparing for Your Practicum

Pre-Practicum Observations and Research

During Your Practicum

Keeping a Journal

Protocol

Privacy and Confidentiality

Samples

Office Politics

More Than One Right Way

Initiative

Language

Teamwork

Patient Preferences

Personal Issues

Ensuring Success on Your Practicum

At the End of Your Practicum

Learning Activities


Chapter Eight Employment and Professional Development

Job-Seeking Skills

Identifying Occupational Preferences

Finding Employment Information

Applying for Jobs

Résumés

Cover Letters

References

Job Applications

Preemployment Assessments

Verifying Qualifications

Interviews and Job Offers

Preparing for an Interview

Participating in an Interview

After the Interview

Considering Job Offers

Professional Development

The Need for Professional Development

Developing Leadership Skills

Ways to Develop Leadership Skills

Participating in Professional Associations

Planning for Career Advancement

Learning Activities

Closing Thoughts


Appendices

A: Sample Job Description

B: Sample Performance Evaluation

C: Sample Résumé

D: Sample Résumé Cover Letter

E: Sample Job Application Form

F: Sample Interview Follow-Up Letter

G: Sample Practicum Journal

H: Sample Practicum Thank-You Letter


Glossary of Terms

Index

Erscheint lt. Verlag 23.5.2017
Sprache englisch
Maße 150 x 226 mm
Gewicht 20 g
Themenwelt Medizin / Pharmazie Gesundheitswesen
Medizin / Pharmazie Medizinische Fachgebiete Medizinethik
ISBN-10 0-13-429400-9 / 0134294009
ISBN-13 978-0-13-429400-1 / 9780134294001
Zustand Neuware
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