No Mission, No Margin

PATRICE “PATTI” MOORE, RN, BSN, MSN, ARNP, is President and Founder of The Watershed Group, a strategic consulting company that for the past 15 years has helped hospice leaders build successful businesses focused on increased productivity, cultural alignment, and financial success using care, compassion, respect, and empowerment. Prior to starting Thee Watershed Group, Patti led a hospice with three employees that grew under her care for 16 years to become one of the largest nationally recognized community based hospice organizations in the US. This is is her second book; she co-authored the book How Goes It With Your Soul in 2001. Patti and her husband live in Gainesville, Florida. For more information about Patti and The Watershed Group’s vision and mission, visit www.thewatershedgroup.com.

Introduction CREATING A CULTURE OF CARE HOSPICE IN TRANSITION FOR-PROFIT VERSUS NOT-FOR-PROFIT MODELS IT STARTS WITH STAFFING RECRUITING MANAGEMENT AT THE EXECUTIVE LEVEL WORKING WITH VOLUNTEERS HOW TO COMPETE THE ABUNDANT FUTURE WORKING WITH A BOARD OF DIRECTORS TO BUILD OR NOT TO BUILD