The Wiley Blackwell Handbook of the Psychology of Training, Development, and Performance Improvement

Kurt Kraiger is Department Chair and Professor of Psychology at Colorado State University, USA.  He is a Fellow and former President of the Society of Industrial/Organizational Psychology (SIOP), and  is also a Fellow of the Association for Psychological Science.  He is a noted expert on training and training evaluation, having published or presented over 140 papers on training and related topics.  He is the editor of Creating, Implementing, and Managing Effective Training and Development: State-of-the-Art Lessons for Practice (Jossey-Bass, 2001) and the co-editor of Improving Training Effectiveness in Work Organizations (1997). He is currently on the editorial boards of the Journal of Applied Psychology, Journal of Management, and Journal of Business and Psychology. Jonathan Passmore (Series Editor) is Professor of Psychology at the University of Evora, Portugal, and Managing Director of Embrion, a psychology consulting company working across Europe and the Middle East. He is a chartered psychologist, holds five degrees, and has an international reputation for his work in coaching and leadership. He has published widely books on the themes of leadership, personal development and change, and served as editor for the Association for Coaching book series. He speaks widely at conferences across the world and has published over 100 journal papers and book chapters.  Nuno Rebelo dos Santos is Professor of Psychology at the University of Evora, Portugal, and is the Director of the PhD program in Coaching.  He has been a faculty member for several PhD and master courses, including the Erasmus Mundus Master Program in Work, Organizational and Personnel Psychology and the Erasmus Mundus Intensive Program in Human Resources and Knowledge Management in Health and Social Care. He has worked for more than 20 years in executive training and development and his research focuses on performance development and cooperation in organizations. Sigmar Malvezzi is Professor and Researcher of Fundação Dom Cabral, Brazil. He received his PhD at the Department of Organizational Behavior at the University of Lancaster, UK, and the degree of ?Livre Docente? at the University of São Paulo, Brazil. He has lectured at the Institute of Psychology of the University of São Paulo and at the Business School of Fundação Getulio Vargas. His research has explored professional and career development with focus on the building of professional identity. His most recent book is Gramáticas Actuales de la Relación Hombre-Trabajo (2012).

About the Editors vii


About the Contributors ix


Foreword xiv


Series Preface xv


Railway Children xvii


1 The Psychology of Training, Development, and Performance Improvement 1
Kurt Kraiger, Jonathan Passmore, Sigmar Malvezzi & Nuno Rebelo dos Santos


Section I Training 11


2 The History of Training 13
Sigmar Malvezzi


3 Training Needs Analysis at Work 32
Rodrigo R. Ferreira, Gardênia da Silva Abbad, and Luciana Mourão


4 Training and Workplace Learning 50
Karen Evans and Natasha Kersh


5 Transfer of Socialization 68
Alan M. Saks


6 Encouraging Active Learning 92
Nina Keith and Christian Wolff


7 The Competencies of Effective Trainers and Teachers 117
Darryl Gauld


8 Training Evaluation 136
Jonathan Passmore and Maria Joao Velez


9 Knowledge Transfer and Organizational Learning 154
Linda Argote


Section II E-Learning 171


10 Facilitation in E-Learning 173
Annette Towler and Tyree Mitchell


11 Effective Virtual Learning Environments 188
Jean-Luc Gurtner


12 Game- and Simulation-Based Approaches to Training 205
Rebecca Grossman, Kyle Heyne, and Eduardo Salas


Section III Personal and Professional Development in Organizations 225


13 Training and Personal Development 227
Kurt Kraiger and Thomas M. Cavanagh


14 The Contribution of Talent Management to Organization Success 247
David G. Collings


15 Action Learning: Approaches, Applications, and Outcomes 261
Lisa Anderson and Charlotte Coleman


16 Knowledge-Sharing, Cooperation, and Personal Development 278
Leonor Pais and Nuno Rebelo dos Santos


17 Using Competences in Employee Development 303
Robert A. Roe


18 Personal Development Plan, Career Development, and Training 336
Simon Beausaert, Mien Segers, and Therese Grohnert


19 Leadership Development and Organizational Success 354
Thomas Garavan, Fergal O’Brien, and Sandra Watson


20 Structured Actions of Intentional Development 398
Nuno Rebelo dos Santos and Leonor Pais


21 Informal Learning and Development 419
Valéria Vieira de Moraes and Jairo Eduardo Borges-Andrade


Section IV Performance Management 437


22 Performance Appraisal and Development 439
Jeffrey R. Spence and Patricia L. Baratta


23 Designing Feedback to Achieve Performance Improvement 462
Manuel London and Edward M. Mone


24 Using 360-Degree Feedback as a Development Tool 486
Clive Fletcher


25 Feedback, Development, and Social Networks 503
Piet Van den Bossche, Sara van Waes, and Janine van der Rijt


Index 521