The Emotionally Intelligent Nurse Leader - Mae Taylor Moss

The Emotionally Intelligent Nurse Leader

(Autor)

Buch | Softcover
352 Seiten
2004
Jossey-Bass Inc.,U.S. (Verlag)
978-0-7879-5988-3 (ISBN)
56,70 inkl. MwSt
Published in collaboration with the American Organization of Nurse Executives in Chicago, The Emotionally Intelligent Leader in Nursing shows nurse managers, leaders and emerging leaders how to identify, use, and regulate their emotions (emotional intelligence) to transform nursing and the nursing work environment.
The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.

Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.

Preface ix

About the Author xi

Introduction xiii

Part One Understanding Emotional Intelligence

1. An Age-Old, New Kind of Nursing Intelligence 3

2. Emotions in a Techno-Illogical Age 20

3. Emotional Intelligence and Leadership 42

Part Two Intelligently Creating, Sharing a Vision, and Setting an Example

4. Leaders Who Create 69

5. Leaders Who Share a Vision 93

6. Leaders Who Set an Example 119

Part Three Intelligent Transfer of Information

7. Downloading: Honing Emotional Intelligence 141

8. Uploading: Coaching Emotional Intelligence 163

9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184

Part Four Changing the Culture of Nursing and the Organization

10. Shaping the Work Environment and Culture 215

11. Rebuilding and Upending the Hierarchical Pyramid 238

12. The Future of Emotional Intelligence for Nursing Leadership 262

References 279

Name Index 299

Subject Index 307

Erscheint lt. Verlag 21.12.2004
Reihe/Serie J-B AHA Press
Verlagsort New York
Sprache englisch
Maße 153 x 233 mm
Gewicht 426 g
Themenwelt Medizin / Pharmazie Pflege
ISBN-10 0-7879-5988-X / 078795988X
ISBN-13 978-0-7879-5988-3 / 9780787959883
Zustand Neuware
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