Providing Compassionate Healthcare

Sue Shea is a Psychologist and Researcher working with the University of Crete, Greece, and as an independent consultant with various UK institutions. Robin Wynyard is Visiting Research Fellow in Education at the University of Derby, UK. Christos Lionis is Professor of General Practice and Director of the Clinic of Social and Family Medicine, University of Crete, Greece.

Preface Ron Marsh Foreword Robin Youngson Introduction Sue Shea, Robin Wynyard and Christos Lionis Section 1: Introducing the Concept of Compassion 1. The Tangled Roots of Compassion: Historical Origins, Modern Day Reflections and Concerns Robin Wynyard 2. Compassion in Nursing History: Attending to the Patient’s Basic Human Needs with Kindness Ann Bradshaw Section 2: Theoretical and Therapeutic Approaches to Compassion 3. Empathy, Stress and Compassion: Resonance Between the Caring and the Cared George Chrousos 4. Who Cares for the Carers? Keeping Compassion Alive in Care Systems, Cultures and Environments: A Psychologically-Minded Approach Martin Seager 5. Experiential Learning and Compassionate Care: Encouraging Changes in Values, Beliefs, and Behaviour Craig Brown 6. Compassionate Care: The Theory and the Reality Alys Cole-King and Paul Gilbert 7. Compassionate Journeys and End-Of-Life Care Sue Shea Section 3: The Implementation and Impact of Compassion in Healthcare 8. Encouraging a Focus on Compassionate Care within General Practice/Family Medicine Christos Lionis and Sue Shea 9. Care, Compassion and Ideals: Patient and Health Care Providers’ Experiences Jill Maben 10. Improving the Quality of Life of People with Dementia: A Playful Compassionate Approach from the Hearts & Minds ‘Elderflowers’ Magdalena Schamberger 11. Compassionate Care of Patients with Diabetes Mellitus Stathis Papavasiliou 12. The Health Impact of Financial Crisis: Omens of a Greek Tragedy Kentikelenis et al Section 4: Organisational Issues 13. How Good People Can Offer Bad Care: Understanding the Wider Factors in Society That Encourage Non-Compassionate Care Valerie Iles 14. Current Initiatives for Transforming Organizational Cultures and Improving the Patient Experience Susan Frampton and Joanna Goodrich 15. Understanding and Protecting Against Compassion Fatigue Adelais Markaki Section 5: Concluding Section 16. Can Compassionate Care be Taught? Experiences from the Leadership in Compassionate Care Programme, Edinburgh Napier University & NHS Lothian Liz Adamson and Stephen Smith Conclusion Sue Shea, Robin Wynyard and Christos Lionis Glossary