Emergency Department Leadership and Management

Stephanie Kayden MD, MPH is the Director of the International Emergency Medicine Fellowship at Brigham and Women's Hospital and Instructor of Emergency Medicine at Harvard Medical School, Boston, Massachusetts, USA. Philip D. Anderson MD, MPH is the Associate Director of Quality Assurance for the Department of Emergency Medicine at Beth Israel Deaconess Medical Center, Boston, Massachusetts, USA. Robert Freitas, MHA is the Executive Director for the Emergency Medicine Consulting Division at Harvard Medical Faculty Physicians, Boston, Massachusetts, USA. Elke Platz MD, MS, RDMS is the Director of Emergency Ultrasound Research at Brigham and Women's Hospital and Instructor of Emergency Medicine at Harvard Medical School, Boston, Massachusetts, USA.

Foreword Gautam G. Bodiwala; Part I. Leadership Principles: 1. Leadership in emergency medicine Robert L. Freitas; 2. Identifying and resolving conflict in the workplace Robert E. Suter and Jennifer R. Johnson; 3. Leading change: an overview of three dominant strategies of change Andrew Schenkel; 4. Building the leadership team Peter Cameron; 5. Establishing the emergency department's role within the hospital Thomas Fleischmann; 6. Strategies for clinical team building: the importance of teams in medicine Matthew M. Rice; Part II. Management Principles: 7. Quality assurance in the emergency department Philip D. Anderson and J. Lawrence Mottley; 8. Emergency department policies and procedures Kirsten Boyd; 9. A framework for optimal emergency department risk management and patient safety Carrie Tibbles and Jock Hoffman; 10. Emergency department staff development Thomas Fleischmann; 11. Costs in emergency departments Matthias Brachmann; 12. Human resource management Mary Leupold; 13. Project management Lee A. Wallis, Leana S. Wen and Sebastian N. Walker; 14. How higher patient, employee and physician satisfaction lead to better outcomes of care Christina Dempsey, Deirdre Mylod and Richard B. Siegrist, Jr; 15. The leader's toolbox: things they didn't teach in nursing or medical school Robert L. Freitas; Part III. Operational Principles: 16. Assessing your needs Manuel Hernandez; 17. Emergency department design Michael P. Pietrzak and James Lennon; 18. Informatics in the emergency department Steven Horng, John D. Halamka and Larry A. Nathanson; 19. Triage systems Shelley Calder and Elke Platz; 20. Staffing models Kirk Jensen, Dan Kirkpatrick and Thom Mayer; 21. Emergency department practice guidelines and clinical pathways Jonathan A. Edlow; 22. Observation units Christopher W. Baugh and J. Stephen Bohan; 23. Optimizing patient flow through the emergency department Kirk Jensen and Jody Crane; 24. Emergency department overcrowding Venkataraman Anantharaman and Puneet Seth; 25. Practice management models in emergency medicine Robert E. Suter and Chet Schrader; 26. Emergency nursing Shelley Calder and Kirsten Boyd; Part IV. Special Topics: 27. Disaster operations management David Callaway; 28. Working with the media Peter Brown; 29. Special teams in the emergency department David Smith and Nadeem Qureshi; 30. Interacting with prehospital systems Scott B. Murray; 31. Emergency medicine in basic medical education Julie Welch and Cherri Hobgood; 32. Emergency department outreach Meaghan Cussen; 33. Planning for diversity Tasnim Khan; Index.