Performance Management (eBook)

Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics. Series Editor Steven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

Series Preface.

Preface.

Part I. A Primer on Performance Management.

01. The Truth About Performance Management.

02. How Did We Arrive at Today's Best Practices?.

Part II. How to Design and Implement a Successful Performance
Management Process.

03. Getting Started.

04. A Model Performance Management Process.

05. Performance Management System Implementation.

Part III: How to Develop Solid Performance Measures.

06. Legal Requirements.

07. Developing Objectives and Measuring Results.

08. Developing Behavioral Performance Standards.

09. Conclusion.

Reference Notes.

"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos's comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009)

"Dr Pulakos is one of the foremost experts on the practical
application of performance management approaches. She presents a
down-to-earth, pragmatic approach to gaining the best value from
performance management. This book is for everyone involved in
performance management - executives, managers, and human resources
professionals." -- Dr Nancy Rotchford, Director,
Associate Assessment Worldwide, Ingram Micro, Inc.

"Elaine Pulakos provides an extremely insightful and useful
book, the best ever written, to guide organizations in the design
or redesign of their performance management systems. It emphasizes
both strategic and tactical issues, with innumerable tips, best
practices, and examples as guides to action." -- Herbert G.
Heneman III, Dickson-Bascom Professor Emeritus in Business,
University of Wisconsin-Madison

"Practical, user friendly, and highly engaging, this book
reflects the author's considerable experience in designing, and,
just as importantly, implementing performance management systems
that yield tangible results." -- Wayne F. Cascio, US Bank
Term Professor of Management, The Business School, University of
Colorado Denver

"Pulakos provides the best information we have concerning
research on performance management systems, and combines it with a
list of 'best practices' to guide every step along the way."
-- Angelo S. DeNisi, Dean, A.B.Freeman School of
Business, Tulane University