Personal Resilience for Healthcare Staff

John Edmonstone is a leadership, management and organisation development consultant who works in the public sector in the UK. He has held a wide range of line, project and human resource management positions and runs a successful consultancy business based in Ripon, North Yorkshire. He is Senior Research Fellow at the School of Public Policy and Professional Practice at Keele University, Fellow at the Institute for International Health and Development, Queen Margaret University, Edinburgh, Associate at the Centre for Innovation in Health Management, University of Leeds, Associate at the Edinburgh Institute of Leadership and Management Practice, Edinburgh Napier University, and Visiting Lecturer on the Master's in International Health programme, University of Copenhagen. He is External Examiner for the MA in Medical Leadership in Clinical Settings at the University of Brighton.

Foreword. Who should read this book? About the author. Acknowledgements. Introduction. Part 1: The way we live now. Employment in today's organisations. Healthcare organisations: cradled in anxiety? Part 2: Personal resilience: strategies for survival. What do we mean by personal resilience? Ensuring a secure base. A reality orientation. An ability to improvise. Self-care. Putting it all together. Part 3: Resources. Action learning. Appreciative inquiry. Assessment centre. Attachments. Best boss exercise. Coaching. Constructing a lifeline. Core process exercise. Development centre. Emotional intelligence. Emotional intelligence questionnaire. Finding, decoding and experimenting with 'trigger' events. Focus groups. Giving and getting feedback. Life launch. Managing emails. Managing meetings. Mentoring. Personal SWOT analysis. Role negotiation technique. Say what you see. Secondments. Seven tips for overcoming procrastination. Shadowing. Some helpful aphorisms. Strategies, strengths, resources, insights (SSRI) review. Techniques for dealing with anger. The shield. Three types of behaviour. Tips on how to deal with being on the receiving end of face-to-face criticism. Work-life balance wheel. Work values cards. What healthcare organisations should be doing. Further reading. Index.