Administrative Medical Assisting, International Edition

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations. Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career As an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
Part III: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
Part IV: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Telecommunications.
Part V: FINANCIAL ADMINISTRATION.
13. Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Health Insurance Systems and Claim Submission.
17. Procedural and Diagnostic Coding.
Part VI: MANAGING THE OFFICE.
18. Office Managerial Responsibilities.
19. Financial Management of the Medical Practice.
Part VII: EMPLOYMENT.
20. Summary of Future Health Care Trends.
21. Seeking a Position as An Administrative Medical Assistant (Internet only).