Medical Assisting Administrative and Clinical Competencies

Cathy Kelley-Arney works in the clinical laboratory of an inpatient medical facility. She has worked for many years in both inpatient and outpatient settings as a lab technician and medical assistant, and in the educational setting as an instructor, program director, and institutional director of health care education. Michelle Blesi is a Certified Medical Assistant with 14 years of industry experience, who worked in the family practice area for 10 years, emphasizing clinical and laboratory skills. She then changed her focus to leadership, working as a lead in the Nursing/Lab department and as a Clinical Manager. She has a diploma in Medical Assisting and is certified through the AAMA. She also has a Bachelor's degree in Psychology and a Master’s Degree in Community Psychology, and completed the TES (Teacher Education Series) courses in spring 2005 at the University of Minnesota. Coursework included Introduction to Vocational Teaching, Course Development, Instructional Methods, Philosophy and Student Training and Assessment. A Program Director and Unlimited Full Time Faculty member in the Medical Assistant Department at Century since 2001, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both Clinical and Laboratory courses, a Medical Assistant Refresher Course through CECT, and Administrative Procedures for Medical Assistants, both traditional and online. Additionally, she is the practicum coordinator and oversees the clinical externships for the program. In addition to being the lead author for both the Seventh and Eighth Editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Michelle has contributed to many other Cengage projects including being the SME for the CTC 3.0, completing multiple reviewer projects and test bank completions. Amongst Michelle’s accomplishments: Board of Trustees; Outstanding Educator Award 2012; Golden Apple Award 2010; Exemplary Faculty Member 2007 Barbara A. Wise, MA (Ed.), BSN, RN, worked in physicians' offices and as a health care educator for more than twenty-six years. Previously a State Supervisor of vocational education for the State of Ohio, she received an M.A. in Education, with a major concentration on curriculum construction and a minor in health education.

Unit I: Health Care Roles and Responsibilities
1. The Medical Assistant and the Health Care Team
2. The Health Care Environment
Unit II: Medical Terminology
3. Introduction to Medical Terminology
4. Understanding and Building Medical Terms of Body Systems
Unit III: Medical Law and Ethics
5. Legal Issues
6. Ethical Issues
Unit IV: Professional Communications
7. Verbal and Nonverbal Communication
8. Applying Communication Skills
Unit V: Business Communications
9. Telecommunications
10. Written Communications
11. Computers and Office Equipment
Unit VI: Beginning the Patient's Record
12. Scheduling Appointments and Receiving Patients
13. The Medical Record, Documentation, and Filing
Unit VII: Medical Insurance and Coding
14. Health Insurance
15. Diagnostic and Procedural Coding
Unit VIII: Billing and Payment for Medical Services
16. Patient Accounts
17. Preparing Insurance Claims and Posting Insurance Payments
18. Patient Billing, Posting Patient Payments, and Collecting Fees
Unit IX: Banking and Accounting Procedures
19. Banking Procedures
20. Accounts Payable and Accounting Procedures
Unit X: Facilities Management and Emergency Preparedness
21. The Medical Office Environment
22. Managing the Office
Unit XI: Anatomy and Physiology of the Human Body
23. Anatomic Descriptors and Fundamental Body Structure
24. The Nervous System
25. The Senses
26. The Integumentary System
27. The Skeletal System
28. The Muscular System
29. The Respiratory System
30. The Circulatory System
31. The Immune System
32. The Digestive System
33. The Urinary System
34. The Endocrine System
35. The Reproductive System
Unit XII: Preparing for Clinical Procedures
36. Infection Control and Medical Asepsis
37. The Medical History and Patient Screening
38. Vital Signs and Measurements
39. Preparing for Examinations
Unit XII: Assisting with Examinations
40. The Physical Examination and Other Exams
41. OB/GYN Exams
42. Pediatric Exams
Unit XIV: Laboratory Procedures
43. The Physician's Office Laboratory
44. Blood Specimen Collection
45. Diagnostic Testing
46. Specimen Collection and Processing
Unit XV: Cardiology and Radiology Procedures
47. Cardiology Procedures
48. Radiology Procedures
Unit XVI: Minor Surgery Procedures
49. Preparing for Surgery
50. Assisting with Minor Surgical Procedures
Unit XVII: Medication Administration Procedures
51. Pharmacology Fundamentals
52. Dosage Calculations
53. Medication Administration
54. Administering Injections and Immunizations
Unit XVIII: Responding to Emergencies and First Aid
55. Emergencies in the Medical Office
56. First Aid for Accidents and Injuries
Unit XIX: Rehabilitation and Healthy Living
57. Rehabilitation
58. Nutrition, Exercise, and Healthy Living
Unit XX: Workplace Readiness
59. Externship and the Job Search