Field Guide to the Difficult Patient Interview

Presents practical strategies for handling difficult patient interviews. The book discusses a variety of common scenarios, such as giving bad news, the angry patient, non-compliance, somatization, HMO issues, the patient who brings in Internet literature, and communication via e-mail and telephone.

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Written by physicians skilled at coaching colleagues in physician-patient communication, this pocket guide presents practical strategies for handling difficult patient interviews. Chapters discuss a variety of common scenarios, such as giving bad news, the angry patient, noncompliance, somatisation, HMO issues, the patient who brings in internet literature, and communication via e-mail and telephone. Each chapter describes effective communication techniques for each phase of the interaction and identifies pitfalls to avoid. In addition there are boxed lists of key points, samples of real life physician/patient dialogue, and also illustrations showing body language and other nonverbal communications. Lecturers - Click here to order a FREE Review Copy of this title !