Medical Office Practice

Diane R. Timme, RN, BS, has 20 years' combined experience working in health care in the areas of medical assisting, medical transcription¸ and nursing. She has been a medical assisting educator for 12 years, and is currently working as a school nurse. Diane is a member of the National Association of School Nurses. Phillip S. Atkinson, PhD, is Professor Emeritus, Bernard M. Baruch College of the City University of New York. He received the 1986 Clinton A. Reed Award and he is a member of the Computer Literacy Task Force, and National Business Education Association.

Welcome to Medical Office Practice!
Getting Started: Administrative Functions
Job 1: Introduction to HIPAA and Signing a Confidentiality Statement.
Job 2: Written Communication—Revising Patient Information Brochure.
Job 3: Blocking the Schedule Using MOSS.
Job 4: Administrative Functions—Filing Procedures.
Job 5: Administrative Functions and Managed Care/Insurance—Preparing Patient Files.
Job 6: Administrative Functions—Scheduling Patient Appointments.
Job 7: Administrative Functions—Patient Registration.
Job 8: Legal Implications—Request for Release of Medical Information.
Job 9: Concepts of Effective Communication—Transcription: SOAP Notes.
Job 10: Concepts of Effective Communication—Telephone Messages.
Job 11: Looking Up a Patient Appointment, Creating Daily Appointment Patient List; Making New Patient Reminder Calls.
Job 12: Concepts of Effective Communication and Ethical Considerations—Patient Scenarios.
Job 13: Administrative Functions—Scheduling Special Procedures (Mammogram).
Job 14: Concepts of Effective Communication—Oncology Consult.
Job 15: Concepts of Effective Communication—Making a Referral to a Specialist.
Job 16: Administrative Functions—Researching Drug Information.
Job 17: Creating a Travel Itinerary.
Job 18: Administrative Functions—Blocking the Physician's Schedule.
Job 19: Concepts of Effective Communication—Oncology Consult.
Job 20: Concepts of Effective Communication—Completing Finished Copy from Rough Draft.
Job 21: Legal Implications—Preparing Occupational Exposure Incident Report.
Job 22: Office Administration—Ordering Office Supplies and Preparing a Purchase Order.
Job 23: Administrative Functions—Manual Appointment Scheduling.
Job 24: Basic Practice Finances—Posting Entries on a Day Sheet.
Job 25: Basic Practice Finances—Computerized Procedure Posting.
Job 26: Basic Practice Finances—Computerized Payment Posting.
Job 27: Employee Payroll—Completing Work Record, Preparing and Proving Totals on Payroll Register.
Job 28: Protective Practices—Material Safety Data Sheets (MSDS).
Job 29: Basic Practice Finances—Posting Adjustments, Collection Agency Payments, and Processing Refunds.
Job 30: Managed Care/Insurance—Processing Insurance Claims.
Job 31: Procedural and Diagnostic Coding.
Job 32: Protective Practices—Identifying Community Resources.
Job 33: Concepts of Effective Communication—Scheduling Admission to a Hospital; Preparing Patient for Procedure.
Job 34: Administrative Functions—Proofreading and Preparing Final Copies from Draft Copies.
Job 35: Legal Implications—Creating or Updating Resume and Preparing for Job Interview.
Appendix A: Reference Materials.
Appendix B: Job Reference Table.
Appendix C: Using Medical Office Simulation Software (MOSS).
Appendix D: Forms.
Glossary of Medical Terms.