Delmar's Administrative Medical Assisting

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation. Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Section I: General Procedures. Unit 1: Introduction to Medical Assisting and Health Professions. Chapter 1 The Medical Assisting Profession. Chapter 2 Health Care Settings and the Health Care Team. Chapter 3 History of Medicine. Unit 2: The Therapeutic Approach. Chapter 4 Therapeutic Communication Skills. Chapter 5 Coping Skills for the Medical Assistant. Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness. Unit 3: Responsible Medical Practice. Chapter 7 Legal Considerations. Chapter 8 Ethical Considerations. Chapter 9 Emergency Procedures and First Aid. Section II: Administrative Procedures. Unit 4: Integrated Administrative Procedures. Chapter 10 Creating the Facility Environment. Chapter 11 Computers in the Ambulatory Care Setting. Chapter 12 Telecommunications. Chapter 13 Patient Scheduling. Chapter 14 Medical Records Management. Chapter 15 Written Communications. Chapter 16 Medical Documents. Unit 5: Managing Facility Finances. Chapter 17 Medical Insurance. Chapter 18 Medical Insurance Coding. Chapter 19 Daily Financial Practices. Chapter 20 Billing and Collections. Chapter 21 Accounting Practices. Section III: Professional Procedures. Unit 6: Office and Human Resource Management. Chapter 22 The Medical Assistant as Office Manager. Chapter 23 The Medical Assistant as Human Resources Manager. Unit 7: Entry into the Profession. Chapter 24 Preparing for Medical Assisting Credentials. Chapter 25 Employment Strategies.