Management Information Systems

Acknowledgements Preface Walk-through tour Student companion website Part one The information age Case 1 Better Bites 1Business information systems: an overview Learning objectives Better Bites Business systems and information The purpose of information systems Data, information and information systems From recording transactions to providing expertise: Types of information systems Information systems in business functions Web-empowered enterprises Careers in information systems Summary Better Bites revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to applications: real cases Case study 1.1 IT strategy as part of business strategy Case study 1.2 The personal touch Case study 1.3 Analysis: CRM - get involved 2Strategic uses of information systems Learning objectives Better Bites Using information strategically Strategy and strategic moves Achieving a competitive advantage Creating and maintaining strategic information systems JetBlue: A success story Ford on the Web: A failure story The bleeding edge Summary Better Bites revisited Review questions Discussion questions Tutorial activities Video questions From ideas to application: real cases Case study 2.1 Screwfix Case study 2.2 Royal Mail Group Case study 2.3 Offshoring - how to get it right 3Business functions and supply chains Learning objectives Better Bites: Continued growth and specialism Effectiveness and efficiency Accounting Why you should ... know about business functions and supply chains Finance Engineering Customer relationship management Human resource management Inter-organizational supply chain management Enterprise resource planning Summary Better Bites revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 3.1 Banking on IT Case study 3.2 DHL - moving in the right direction Case study 3.3 How to avoid an ERP disaster Part two Information technology Case 2 Trent Courier Services 4Business hardware and software Learning objectives Trent Courier Services Hardware streamlines processes Hardware components Classification of computers A peek inside the computer Input devices Output devices Storage media Considerations in purchasing hardware Software: instructions to the computer Programming languages and software development tools Application software System software Considerations for packaged software Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 4.1 Captivating Case study 4.2 Making the fleet greener Case study 4.3 Inside the transformation of Arsenal FC 5Business networks and telecommunications Learning objectives Trent Courier Services Communication is key Telecommunications in business Telecommunications in daily use Bandwidth and media Networks Protocols Internet networking services The future of networking technologies Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 5.1 Mobile phone banking in Africa on the rise Case study 5.2 WiMAX by the sea Case study 5.3 VoIP takes hold with small businesses 6Databases and data warehouses Learning objectives Trent Courier Services The value and use of databases Managing digital data Database models Relational operations Data modelling Databases on the Web Data warehousing Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions From ideas to application: real cases Case study 6.1 Coping with growth Case study 6.2 Children at risk Case study 6.3 Tesco Case study 6.4 Information overload Part three Electronic commerce Case 3 Sparebitz 7The web-enabled enterprise Learning objectives Sparebitz Putting the business on the Web Web business: growing and changing Web technologies: a review Options in establishing a website Web-enabled business B2C trading Supply chains on the Web Rules for successful web-based business Summary Sparebitz revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 7.1 Ocado: an Internet supermarket Case study 7.2 Amazon reaches out beyond its border 8Challenges of global information systems Learning objectives Sparebitz Expanding globally Multinational organizations The Web and international commerce Challenges of global information systems Summary Sparebitz revisited Review questions Discussion questions Tutorial activities Video questions From ideas to application: real cases Case study 8.1 Export with confidence Case study 8.2 Frontier TV Case study 8.3 China's Internet revolution Part four Managers and information systems Case 6 Urban Scene 9Managers and their information needs Learning objectives Urban Scene Slicing and dicing the information Managers and information The traditional organizational pyramid Characteristics of information at different managerial levels The nature of managerial work Trends in organizational structure Managers and their information systems Information, politics and power Management of information technology resources Centralized vs. decentralized management Organizing the IS staff Challenges for IS managers and business managers Summary Urban Scene revisited Review questions Discussion questions Tutorial activities From ideas to application: real cases Case study 9.1 Companies' increasing use of online technology for business meetings Case study 9.2 Varied approach to Vista adoption Case study 9.3 CEO and CIO still don't see eye to eye 10Business intelligence and knowledge management Learning objectives Urban Scene Looking for clues Data mining and online analysis Knowledge management Summary Urban Scene revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 10.1 Targeting the Center Parcs market Case study 10.2 Upmystreet.com Case study 10.3 Compliance made easy Part five Planning, acquisition and controls Case 5 Worldwide Host 11Systems planning and development Learning objectives Worldwide Host A vision for the future Planning information systems The systems development life cycle Agile methods Systems integration Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities From ideas to application: real cases Case study 11.1 The NHS modernization project: another IT casualty? Case study 11.2 Choice's choices Case study 11.3 Short-term planning drives IT purchases for SMEs 12Choices in systems acquisition Learning objectives Worldwide Host Tapping others' expertise Options and priorities Outsourcing Licensing applications Software as a service User application development Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 12.1 Volvo cars Case study 12.2 Acquiring IT systems: the increase in outsourcing to Eastern Europe Case study 12.3 Moodle and the Open University Case study 12.4 To outsource or not to outsource? 13Risks, security and disaster recovery Learning objectives Worldwide Host Battling back from attacks Goals of information security Risks to information systems Risks to online operations Controls Security measures Recovery measures The economics of information security Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 13.1 The tester Case study 13.2 Plugging and preventing data leaks Glossary Index