MCITP 70-623 Exam Cram

David R. Miller (SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000, 2003:Security, CISSP, LPT, ECSA, CEH, CWNA, CCNA, CNE, Security+, A+, N+) is an information technology and network engineering consultant; instructor; author; and technical editor of books, curricula, certification exams, and computer-based training videos. He regularly performs as a Microsoft Subject Matter Expert (SME) on product lines including Microsoft Windows Vista, Microsoft Windows Server 2008, and Microsoft Exchange Server 2007. He is the principal author of the information systems security book titled Security Administrator Street Smarts (ISBN: 0-470-10258-6) for Sybex and Wiley Publishing and is scheduled to write the second edition of this book in summer 2008. In addition to this book, David is writing MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians (ISBN-13: 9780789737199) for Que Publishing. He also is the coauthor of several Microsoft Certified IT Professional books for Microsoft Press, including MCITP Self-Paced Training Kit (Exam 70-237): Designing Messaging Solutions with Exchange Server 2007 (ISBN-13: 9780735624092) and MCITP Self-Paced Training Kit (Exam 70-647): Windows Server 2008 Enterprise Administration (ISBN-13: 9780735625099), which are both due to publish in summer 2008. David has written curricula and performed instruction for computer-based training videos on the (ISC)2 CISSP certification for Career Academy and for TestOut Corporation. David also performs as a security consultant for major corporations specializing in regulatory compliance analysis and systems design. He has lectured on network engineering and information systems security to prestigious groups, including The Smithsonian Institute, the U.S. Military Academy at West Point, the U.S. Army Advanced Battle Command, the U.S. Department of the Interior, Oracle Corporation, and JPMorgan Chase & Co. Global Financial Services.  Paul A. Mancuso (SME, MCT, MCITPro, MCSE NT 4.0, 2000, 2003:Security and Messaging, CCSI, CCNP, CCNA, CCDA, MCNE, CNI, CTT+) has been consulting in the network services area for more than 18 years and training on high-technology products and services for more than 16 years. Paul has picked up the leading certifications in every field he consults and provides training for. These include MCITPro, MCSE:Security for Windows Server 2003, MCSE in Windows 2000 and Windows NT 4.0, CISSP, CCNP, CCNA, CCDA, and MCNE, among others. In addition to these certifications qualifying his consulting, Paul has picked up many of the prestigious instructor certifications, starting with Novell CNI, Cisco CCSI, Microsoft MCT, and Lotus Notes original CLI; he also has earned the industry’s recognized instructional certification, CTT+ from CompTIA. Paul earned a bachelor of science degree from Ohio State University in zoology and premed. He decided late in his studies to turn his attention toward business services, finance, marketing, and computers. His studies in these areas introduced him to the early beginnings of local area networks (LANs), which later spearheaded a revolution in business processes. This early introduction into LANs motivated him to begin his career in network integration after he graduated from Ohio State; it has been his passion ever since. With a recent focus on creating content for training, Paul (along with Chris McCain) authored the award-winning NITTCI practice exams for Microsoft, Cisco, and CompTIA’s Security+ and Network+. In addition, Paul has coauthored courseware for Microsoft Windows MCSE courses, courseware, and practice exams for Microsoft Windows Vista, as well as courseware and practice exams for Cisco CCNA for NITTCI. In addition to this book, Paul recently authored MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians (ISBN-13: 9780789737199) for Que Publishing, and MCITP Self-Paced Training Kit (Exam 70-237): Designing Messaging Solutions with Exchange Server 2007 (ISBN-13: 9780735624092) and MCITP Self-Paced Training Kit (Exam 70-647): Windows Server 2008 Enterprise Administration (ISBN-13: 9780735625099), which are both due to publish in summer 2008 with Microsoft Press. Using his consulting experience and his past and continued present experience as a learner, Paul has come to understand the complexities involved in training technology that is rapidly evolving every day. His enthusiasm for networking can be found in every work he authors and every lecture he gives.

Introduction ................................................................................................1

The Microsoft Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

    Microsoft Certified Technology Specialist . . . . . . . . . . . . . . . . . . . . 4

    Microsoft Certified IT Professional . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Microsoft Certified Technology Specialist: Windows Vista,

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Taking a Certification Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Tracking Certification Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

    Chapter Format and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

    Exam Topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

 

Self-Assessment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Microsoft Certification in the Real World . . . . . . . . . . . . . . . . . . . . . . . . 13

    The Ideal Microsoft Certification Candidate . . . . . . . . . . . . . . . . . 14

    Put Yourself to the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How to Prepare for an Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Studying for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Testing Your Exam Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

    Assessing Readiness for Exam 70-623 . . . . . . . . . . . . . . . . . . . . . . . 23

Dealing with Test Anxiety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Day of the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

 

Chapter 1    Install and Upgrade Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Evaluating the Computing Environment . . . . . . . . . . . . . . . . . . . . . . . . . 28

    Selecting the Appropriate Windows Vista Edition . . . . . . . . . . . . 31

    Identifying the Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 32

Preparing to Install Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

    Performing a Clean Installation of Windows Vista . . . . . . . . . . . . 36

    Installing Windows Vista via an Upgrade . . . . . . . . . . . . . . . . . . . . 46

    Installing Windows Vista over a Previous Copy of Windows . . . 49

Troubleshoot and Resolve Installation Issues . . . . . . . . . . . . . . . . . . . . . . 51

    Dual Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

    Boot Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

    Preserving Installed Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshoot and Resolve Post-Installation Issues . . . . . . . . . . . . . . . . . 56

    Windows Vista Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . 56

    Password Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Troubleshooting Windows Vista Startup . . . . . . . . . . . . . . . . . . . . . . . . . 60

    Using the System Configuration Utility (MSConfig.exe). . . . . . . 60

    Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

    Using Windows Vista System Recovery Options. . . . . . . . . . . . . . 63

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

 

Chapter 2    Windows Vista Post-Installation Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Windows Aero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

    Taskbar Thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

    Windows Flip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

    Windows Flip 3D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

User Accounts: Standard User vs. Administrator User . . . . . . . . . . . . . . 90

    Creating Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

    What Can the Standard User Do? . . . . . . . . . . . . . . . . . . . . . . . . . . 94

    How Can I Tell What the Administrator Can Do? . . . . . . . . . . . . 96

Configuring Applications for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

    The Program Compatibility Assistant . . . . . . . . . . . . . . . . . . . . . . . 99

    The Program Compatibility Wizard . . . . . . . . . . . . . . . . . . . . . . . . 99

    The Compatibility Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

    The Application Compatibility Toolkit v5 . . . . . . . . . . . . . . . . . . 101

    Privilege Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

    Bad Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

    64-Bit and 32-Bit CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

    Permissions Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

    Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

    Performance Information and Tools . . . . . . . . . . . . . . . . . . . . . . . 113

    Reliability and Performance Monitor . . . . . . . . . . . . . . . . . . . . . . 115

    Improving Disk Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

    ReadyBoost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

    Digital Rights Management (DRM) . . . . . . . . . . . . . . . . . . . . . . . 122

    Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

    Media Center Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

 

Chapter 3    Managing Windows Vista Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

The Windows Security Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

    Windows Firewall with Advanced Security. . . . . . . . . . . . . . . . . . 140

Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

    Manual Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

    Automatic Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Windows Defender and Other Defenses Against Malware . . . . . . . . . 150

    Defender’s Logging Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . 153

    Microsoft’s SpyNet Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

    Configuring the Windows Defender Service . . . . . . . . . . . . . . . 154

    MSConfig.exe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

    The Hosts File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

    Removing Malware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

    RootkitRevealer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Configure and Troubleshoot Security for Windows Internet

Explorer 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

    Pop-Up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

    Phishing Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

    Internet Explorer’s Protected Mode. . . . . . . . . . . . . . . . . . . . . . . . 166

    Fix Settings for Me Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

    Cookie Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

    ActiveX Opt-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

    The Security Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

    Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

    Clear the Browsing History, Cached Content, Cookies,

    Forms Data, and Saved Passwords. . . . . . . . . . . . . . . . . . . . . . . . 176

User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

    Behavior of the Elevation Prompt for Standard Users . . . . . . . . 180

    Behavior of the Elevation Prompt for Administrators in

    Admin Approval Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Protecting Data with the Backup and Restore Center . . . . . . . . . . . . . 182

    Performing a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

    Performing a Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

 

Chapter 4    Configure, Troubleshoot, and Repair Networking . . . . . . . . . . . . . . . . . . . . . . . . 199

Configure and Troubleshoot Network Protocols . . . . . . . . . . . . . . . . . 201

    Configuring Internet Protocol Version 4 . . . . . . . . . . . . . . . . . . . 202

    NetBIOS and WINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

    Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

    Configuring TCP/IP Version 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Configure Network Services at the Client Level . . . . . . . . . . . . . . . . . . 216

    Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

    Network Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

    Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

    Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

    Network Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

    Configuring Sharing and Discovery. . . . . . . . . . . . . . . . . . . . . . . . 223

Troubleshoot Resource Access and Connectivity Issues . . . . . . . . . . . . 224

    Troubleshooting Connections Using Network Diagnostics

    Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Troubleshooting TCP/IP Configuration . . . . . . . . . . . . . . . . . . . 229

    DNS Name Resolution Troubleshooting . . . . . . . . . . . . . . . . . . . 234

    Other Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

    Configuring Microsoft File and Printer Sharing and

    Client access to Microsoft Resources . . . . . . . . . . . . . . . . . . . . . 240

    Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Configure and Troubleshoot Wireless Networking . . . . . . . . . . . . . . . 242

    802.11 Wireless Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

    Wireless Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

    Managing Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . 244

    Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

    Troubleshooting Wireless Connections . . . . . . . . . . . . . . . . . . . . 251

Configure Network Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

    File and Printer Share Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

    Secure Files and Printer Shares with Access Control Lists . . . . 255

    Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

 

Chapter 5    Install, Configure, Troubleshoot, and Repair Windows Vista. . . . . . . . . . . . . . . 271

Connecting Peripherals to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . 272

    Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

    Infrared (Ir) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

    USB Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Installing, Configuring, and Troubleshooting Mobile Devices . . . . . . 277

    Windows Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

    Windows Mobile Device Center . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Install, Configure, and Troubleshoot Digital Cameras and

Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

    Digital Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

    Digital Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Install, Configure, and Troubleshoot Media Devices . . . . . . . . . . . . . . 285

    PC Phone Calling and Videoconferencing . . . . . . . . . . . . . . . . . . 285

    Video Recording and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Install, Configure, and Troubleshoot Printers, Fax Machines,

and Copy Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

    Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Repair a Corrupted Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . 292

    Last Known Good Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 293

    Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

    Boot Configuration Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

    Boot from Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

    System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

    Complete PC Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . 302

    Complete PC Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

    System File Checker (SFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

    One Last “Oops” to Handle–Convert x: /FS:NTFS . . . . . . . . . 307

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

 

Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

 

Answer Key to Practice Exam 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Answers at a Glance to Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . 339

Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

 

Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

 

Answer Key to Practice Exam 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Answers at a Glance to Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . 377

Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

 

Appendix    What’s on the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Multiple Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

    Study Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

    Certification Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

    Custom Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Attention to Exam Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Installing the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Creating a Shortcut to the MeasureUp Practice Tests . . . . . . . . . . . . . 393

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

 

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395