SAP CRM Middleware Optimization Guide

Juliane Bode works for SAP Service and Support. She has many years of experience in CRM development. Stephan Golze works for SAP Service and Support and specializes on CRM Middleware, especially on Safeguarding Services. Thomas Schroeder works for SAP Service and Support and specializes on CRM Middleware.

Part I: Basic Principles of CRM Middleware 1. A Journey Through CRM Middleware ... 25 ... 1.1 The Journey from R/3 to CRM ... 25 ... 1.2 The Journey from CRM to R/3 ... 28 ... 1.3 The Journey from CRM to a Mobile Client ... 30 ... 1.4 The Journey from a Mobile Client to CRM ... 33 2. Inbound Processing and Validation ... 37 ... 2.1 BDoc ... 38 ... 2.2 Flow ... 40 ... 2.3 Inbound Queues ... 44 ... 2.4 Inbound Adapters ... 63 ... 2.5 Validation ... 79 ... 2.6 Handling Errors When Processing BDoc Messages ... 82 3. Outbound Processing ... 89 ... 3.1 Replication Model ... 90 ... 3.2 Messaging Flow ... 100 ... 3.3 Synchronization Flow ... 107 ... 3.4 Outbound Queues ... 124 4. BDoc Modeling and Storage ... 135 ... 4.1 Definition and Structure of BDocs ... 135 ... 4.2 Data Storage for BDoc Messages ... 147 5. Groupware Integration ... 155 ... 5.1 Server-Server Scenario in Groupware Integration ... 155 ... 5.2 Analyzing Groupware Integration ... 164 6. Exchanging Customer-Specific Data ... 169 ... 6.1 Customizations Required in SAP R/3 to Enable the Import of Custom Data ... 171 ... 6.2 Customizations Required in SAP CRM to Enable the Import of Data from SAP R/3 ... 172 ... 6.3 Loading Data from the R/3 System ... 183 Part II: Performance Optimization in SAP CRM Middleware 7. Introduction to Performance Optimization ... 187 8. Inbound Queues ... 197 ... 8.1 The Number of Inbound Queues Is Too High ... 199 ... 8.2 The Number of Inbound Queues Is Too Low ... 208 ... 8.3 Hardware Bottlenecks ... 209 ... 8.4 Performance Analysis for Processing Single Records ... 215 ... 8.5 Dependencies Between Inbound Queues ... 231 9. Replication Model and R&R ... 235 ... 9.1 Basic Principles ... 236 ... 9.2 Optimizing the Replication Model ... 239 ... 9.3 Parallelizing the Queues ... 256 ... 9.4 Optimizing the Access Path ... 259 ... 9.5 Special Optimization Options in R&R ... 264 ... 9.6 Mass Changes ... 265 10. Outbound Queues ... 269 ... 10.1 System Optimization ... 274 ... 10.2 Minimizing the Number of Outbound BDocs ... 277 11. XML in Optimization ... 297 ... 11.1 Exchanging Data Between SAP R/3 and SAP CRM via XML ... 297 ... 11.2 Data Exchange Between the CRM Server and a Mobile Client via XML ... 300 12. Reorganization ... 307 ... 12.1 Reorganizing the Middleware ... 307 ... 12.2 Avoiding Object Links ... 315 13. Performing Optimized Mass Changes ... 317 ... 13.1 Optimal Parallelization of the Middleware ... 318 ... 13.2 Organizational Measures ... 326 ... 13.3 System Monitoring and Analysis Roadmap ... 330 ... 13.4 Immediate Actions When Things Really Go Wrong ... 347 14. A Look Ahead ... 359 ... 14.1 Improvements in R&R ... 359 ... 14.2 BDoc Merge ... 364 ... 14.3 Changes in the Administration Console ... 365 ... 14.4 bgRFC ... 367 A. SAP CRM Middleware at a Glance ... 369 ... A.1 The Flow ... 369 ... A.2 Inbound and Outbound Processing ... 370 ... A.3 BDocs ... 371 ... A.4 Adapters and Services ... 372 B. Glossary ... 375 C. Transactions and Menu Paths ... 381 D. Coding Examples for Chapter 6 ... 385 ... D.1 Extracting the Book Data from the R/3 System ... 385 ... D.2 Mapping the Extracted Data to the BAPIMTCS Container in SAP R/3 ... 388 ... D.3 Mapping in SAP CRM ... 389 ... D.4 Validating Received Book Data in SAP CRM ... 391 E. Analysis Roadmaps ... 393 ... E.1 Checklist ... 393 ... E.2 Analysis Roadmaps ... 394 F. Authors ... 399