Succeeding with your SAP NetWeaver Portal Project—Best Practices for Design, Composition, and Operation

Boris Otto is a Senior Business Consultant at SAP Business Consulting EMEA where he is in charge of the portal competence team. He has several years experience in program management for SAP EP implementations and rollouts for major German companies. Sven Winkler works as a Managing Principal at SAP Business Consulting EMEA. He has been in charge of numerous SAP EP projects. In consulting, he focuses on the management of Enterprise Portals. As Principal Business Consultant at SAP Business Consulting EMEA, Joerg Wolter is responsible for the development of service portfolios. At the moment, he is advising an international trade company in designing a portal strategy and in questions of profitability.

Preface ... 5 1 Introduction ... 7 ... 1.1 The Term Portal ... 7 ... 1.2 Classification Characteristics for Portals ... 7 ... 1.3 Market Overview ... 10 ... 1.4 Implementation Status ... 10 ... 1.5 Success Factors ... 11 2 Portal Strategies: Firmly Embedding Enterprise Portals in the Company's Target System ... 13 ... 2.1 Motivation for a Portal Strategy ... 13 ... 2.2 Developing a Vision for the Portal ... 15 ... 2.3 Integration into the Business Strategy ... 16 ... 2.4 Integration into the IT Strategy ... 17 ... 2.5 Working Out a Portal Roadmap ... 19 ... 2.6 Control Strategies ... 22 ... 2.7 Summary ... 23 3 Business Case: Identifying and Evaluating Benefit Dimensions ... 25 ... 3.1 The Terms "Benefits" and "Benefit Dimensions" ... 25 ... 3.2 Identifying Benefits ... 26 ... 3.3 Benefit Calculation Methods ... 28 ... 3.4 Practical Success Factors ... 29 ... 3.5 Procedural Model ... 30 ... 3.6 Cost Management ... 32 ... 3.7 Summary ... 33 4 Program Management for Portals: Developing Governance Structures and Establishing Processes ... 35 ... 4.1 Motivation for Program Management ... 35 ... 4.2 Program and Line Organization ... 35 ... 4.3 Program Management Functions for Portals ... 36 ... 4.4 Strategic Functions ... 37 ... 4.5 Operational Functions ... 44 ... 4.6 Summary ... 51 5 Service Engineering: Developing and Marketing Service Offerings ... 53 ... 5.1 Enterprise Services ... 53 ... 5.2 Service Engineering as a Process ... 54 ... 5.3 Service Definition ... 55 ... 5.4 Service Design ... 57 ... 5.5 Service Management ... 62 ... 5.6 Summary ... 62 6 SAP NetWeaver Portal: Understanding Technologies and Designing Architectures ... 63 ... 6.1 SAP NetWeaver and SAP NetWeaver Portal ... 63 ... 6.2 IT Practices ... 64 ... 6.3 Architecture Characteristics ... 65 ... 6.4 Summary ... 67 7 Change Management: Promoting Acceptance and Maximizing the Range ... 69 ... 7.1 Success Factors ... 69 ... 7.2 Strategy Definition ... 71 ... 7.3 Project Phases and Methods ... 74 ... 7.4 Communication ... 75 ... 7.5 Summary ... 76 8 Outlook: Recognizing and Adapting Trends ... 77 ... 8.1 Challenges of the Future ... 77 ... 8.2 SAP Roadmap ... 78 Bibliography ... 81 Index ... 83