The IT Support Handbook (eBook)
XVII, 252 Seiten
Apress (Verlag)
979-8-8688-0385-7 (ISBN)
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive.
New To This Edition
The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users working from home or elsewhere in the world
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee, since 2011, and technical expert. As the author of Windows troubleshooting books and training videos since Windows 7 he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike spent many years as a teacher and used this experience to help explain complex subjects in simple and straightforward ways. Originally from the UK, Mike now lives a simpler and less complicated life in the South of France with his three border collies, Evan, Robbie and Téo.
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive.New To This EditionThe world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users working from home or elsewhere in the world Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is ForIT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Erscheint lt. Verlag | 10.6.2024 |
---|---|
Zusatzinfo | XVII, 252 p. 79 illus. |
Sprache | englisch |
Themenwelt | Mathematik / Informatik ► Informatik ► Programmiersprachen / -werkzeuge |
Mathematik / Informatik ► Informatik ► Software Entwicklung | |
Mathematik / Informatik ► Informatik ► Theorie / Studium | |
Schlagworte | IT Support • Microsoft • PC issues • Technical support • Troubleshooting • WINDOWS |
ISBN-13 | 979-8-8688-0385-7 / 9798868803857 |
Haben Sie eine Frage zum Produkt? |
Größe: 10,6 MB
DRM: Digitales Wasserzeichen
Dieses eBook enthält ein digitales Wasserzeichen und ist damit für Sie personalisiert. Bei einer missbräuchlichen Weitergabe des eBooks an Dritte ist eine Rückverfolgung an die Quelle möglich.
Dateiformat: PDF (Portable Document Format)
Mit einem festen Seitenlayout eignet sich die PDF besonders für Fachbücher mit Spalten, Tabellen und Abbildungen. Eine PDF kann auf fast allen Geräten angezeigt werden, ist aber für kleine Displays (Smartphone, eReader) nur eingeschränkt geeignet.
Systemvoraussetzungen:
PC/Mac: Mit einem PC oder Mac können Sie dieses eBook lesen. Sie benötigen dafür einen PDF-Viewer - z.B. den Adobe Reader oder Adobe Digital Editions.
eReader: Dieses eBook kann mit (fast) allen eBook-Readern gelesen werden. Mit dem amazon-Kindle ist es aber nicht kompatibel.
Smartphone/Tablet: Egal ob Apple oder Android, dieses eBook können Sie lesen. Sie benötigen dafür einen PDF-Viewer - z.B. die kostenlose Adobe Digital Editions-App.
Buying eBooks from abroad
For tax law reasons we can sell eBooks just within Germany and Switzerland. Regrettably we cannot fulfill eBook-orders from other countries.
aus dem Bereich