Conception and Installation of System Monitoring Using the SAP Solution Manager

Corina Schulz is at SAP SI in Dresden. Her focus is on APO system monitoring with SolMan, she also carries out R/3 and APO performance analyses. She has already written a SolMan internal paper, which describes a concept on general system monitoring for APO.

Introduction ... 5 1. The Problem and a Sample Scenario ... 7 ... 1.1 Centralized and Decentralized System Monitoring ... 7 ... 1.2 SAP Solution Manager ... 8 ... 1.3 Monitoring Concept ... 10 ... 1.4 Project Team ... 10 ... 1.5 Toys Inc.: Initial Situation ... 11 2. SAP Solution Manager ... 15 ... 2.1 Implementation Platform ... 15 ... 2.2 Solution Monitoring ... 15 ... 2.3 SAP Service Provision ... 19 ... 2.4 Service Channel: SAP Service Marketplace ... 20 ... 2.5 Best Practices for Solution Management ... 21 ... 2.6 IT Infrastructure Library (ITIL) ... 22 ... 2.7 Support Desk ... 22 ... 2.8 SAP Solution Manager as a Monitoring Tool ... 23 3. Designing the Monitoring Concepts ... 25 ... 3.1 The Monitoring Concept ... 25 ... 3.2 Operating System ... 30 ... 3.3 System and Instance Availability ... 31 ... 3.4 Background Processing ... 32 ... 3.5 System Performance ... 33 ... 3.6 Traces ... 35 ... 3.7 Memory Management ... 35 ... 3.8 System Log ... 36 ... 3.9 ABAP Runtime Error ... 37 ... 3.10 User Monitoring System Security ... 37 ... 3.11 Additional SAP Components ... 38 ... 3.12 Database ... 40 ... 3.13 Communication Interfaces ... 42 ... 3.14 Self-Monitoring of Monitoring Tools ... 44 ... 3.15 Monitoring System Components Without an SAP Instance ... 46 ... 3.16 Documenting Changes in the Documenting Changes in the System Monitoring ... 46 4. System Monitoring Using SAP Solution Manager 3.1 ... 49 ... 4.1 Computer Center Management System ... 49 ... 4.2 Prerequisites ... 49 ... 4.3 Configuring SAP Solution Manager ... 53 ... 4.4 Solution Landscapes in SAP Solution Manager ... 58 ... 4.5 Configuring the System Monitoring Solution ... 60 ... 4.6 Setting Up Active System Monitoring ... 62 ... 4.7 The SAP Solution Manager Alert Monitor ... 68 ... 4.8 Setting Up Manual System Monitoring ... 70 ... 4.9 Autoreaction Methods ... 74 ... 4.10 Central Autoreaction Methods ... 76 5. Final Considerations ... 79 Index ... 8