SAP Cloud ALM

Matthias Friedrich holds a degree in Information Management and started working for SAP SI AG in Dresden in 1998. Initially, he worked in the Global Support Center Austria in the areas of user administration and R/3 system security. He then went on to specialize in the Service Desk in SAP Solution Manager and was heavily involved in the creation of a service desk for application management. Change request management is another focus of Matthias' work. Matthias is now with Bautzen IT. Lars Teuber holds a degree in Information Management and worked at SAP SI AG in Dresden, Germany, from 2003 to 2007. While working on projects for national and international customers, he gained experience in system monitoring and performance reporting. Since 2008, he has worked at BIT Consulting GmbH in Dresden, Germany, where he has been able to expand his knowledge of SAP Solution Manager in SAP Solution Manager development projects. He works in system monitoring, performance analysis, and implementation of SAP Solution Manager in projects with regard to both design and implementation.