Computational Intelligence for Modern Business Systems

Prasenjit Chatterjee is currently the Dean of Research and Consultancy at MCKV Institute of Engineering, West Bengal, India. He has over 90 research papers in various international journals and peer-reviewed conferences. He has been the Guest Editor of several special issues of SCI, SCIE, Scopus, and ESCI-indexed journals. He has authored and edited several books on decision-making approaches, supply chains, and sustainability modeling. Dr. Chatterjee is one of the developers of two multiple-criteria decision-making methods called Measurement of Alternatives and Ranking according to COmpromise Solution (MARCOS) and Ranking of Alternatives through Functional mapping of criterion sub-intervals into a Single Interval (RAFSI).   Dragan Pamucar is an Associate Professor at the University of Defence in Belgrade, the Department of Logistics, Serbia. Dr. Pamucar obtained his MSc at the Faculty of Transport and Traffic Engineering in Belgrade in 2009, and his Ph.D. degree in Applied Mathematics with specialization in multi-criteria modeling and soft computing techniques at the University of Defence in Belgrade, Serbia in 2013. His research interests include the fields of computational intelligence, multi-criteria decision-making problems, neuro-fuzzy systems, fuzzy, rough, and intuitionistic fuzzy set theory, and neutrosophic theory, with applications in a wide range of logistics problems. Dr. Pamucar has authored/co-authored over 120 papers published in International journals and has been the guest editor of numerous special issues of Scopus and SCI-indexed journals. He has authored and edited books on decision-making approaches, optimization, and logistics.   Pradeep N. is an Associate Professor in Computer Science and Engineering at Bapuji Institute of Engineering and Technology, Karnataka, India. He has 18 years of teaching and research experience. His research areas are machine learning, pattern recognition, medical imageanalysis, knowledge discovery techniques, and data analytics. He has published over 20 research articles published in refereed journals, authored six book chapters, and edited several books. His one Indian patent application is published and one Australian patent is granted.    Deepmala Singh is an Assistant Professor at Symbiosis International University, SCMS Nagpur. She completed her Ph.D. from Banaras Hindu University in 2016. Her research focused on the digital initiatives of human resource development practices in BHEL. Before joining Symbiosis she was associated with reputed universities like Asia Pacific University Malaysia, MNNIT Allahabad, etc. Besides, she also served as a project fellow in a major research project funded by UGC in 2011. She has over 26 journal publications and 3 edited books with international publishers to her credit.

Chapter 1: Foundations of Computational Intelligence

Chapter 2: Changing Paradigms of Computational Intelligence in Business Systems

Chapter 3: Computational Intelligence and Statistical Approaches

Chapter 5: Expert Systems and Knowledge Based Systems in Business

Chapter 6: Computational Logistics and Supply Chain Management

Chapter 7: Computational Approaches in Customer Relationship Management

Chapter 8: Artificial Intelligence and Machine Learning Applications in Business Operations

Chapter 10: Agile Business Organizations enabled by Computational Techniques

Chapter 11: Artificial Immune System Approach to Business Processes

Chapter 12: Computational Intelligence Techniques for Business Finance and Accounts

Chapter 13: Intelligent Information Systems for Business Operations

Chapter 15: Case Study 2