Digital Technologies for Global Sourcing of Services

14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings

Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks (Herausgeber)

Buch | Softcover

VII, 193 Seiten

2021 | 1st ed. 2020
Springer International Publishing (Verlag)
978-3-030-66833-4 (ISBN)

Artikel merken

This book constitutes revised selected papers from the 14th International Global Sourcing Workshop 2019, held in Obergurgl, Austria, in December 2019. The 10 contributions included were carefully reviewed and selected from a total of 36 submissions.

The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered in this book is wide and diverse, offering various perspectives on the employment of digital technologies in the context of sourcing services. More specifically the book examines sourcing decisions and management practices around digital platforms, robotic process automation and blockchain, giving specific attention to digital aspects of innovation in sourcing.

Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy.- How Agility can be Increased in IT Sourcing and Contracting: Learnings from an Autonomous Driving Case.- IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study.- Digital maturity: a survey in the Netherlands.- Smart Contracts for Global Sourcing Arrangements.- Outsourcing and Offshoring to Individuals.- Understanding the Impact of Isomorphic Influences on Business Services Outsourcing Decisions: An Institutional Theory Approach.- Towards Business Services 4.0 - Digital Transformation of Business Services at a Global Technology Company.- What Do You See In Your Bot? Lessons from KAS Bank.- Designing a sourcing ecosystem for strategic innovation through "big data" applications.

Erscheinungsdatum	12.01.2021
Reihe/Serie	Lecture Notes in Business Information Processing
Zusatzinfo	VII, 193 p. 41 illus., 20 illus. in color.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Gewicht	318 g
Themenwelt	Informatik ► Software Entwicklung ► User Interfaces (HCI)
Schlagworte	Business Process Automation • global software development • Innovation Management • legal aspects of computing • Offshoring • Outsourcing • Service Management • service science • Software Management
ISBN-10	3-030-66833-9 / 3030668339
ISBN-13	978-3-030-66833-4 / 9783030668334
Zustand	Neuware