Working with Microsoft Dynamics CRM 2011

Mike Snyder is an industry-recognized expert on Microsoft Dynamics CRM, a member of the Microsoft Dynamics Partner Advisory Council, and a Microsoft MVP. Jim Steger, MVP for Microsoft Dynamics, has deep experience leading global development projects and complex enterprise integration projects. Mike and Jim are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Kristie Reid is a consulting directing at Sonoma Partners who has led 75+ CRM projects -- from complex ISV developments to large-scale enterprise migrations.

Foreword
Introduction
Part I: Overview and Configuration

Chapter 1: Microsoft Dynamics CRM 2011 Overview
Chapter 2: Setup and Common Tasks
Chapter 3: Managing Security and Information Access
Chapter 4: Data and Document Management


Part II: Solutions

Chapter 5: Solutions Overview and Concepts
Chapter 6: Entity: Fields and Option Sets
Chapter 7: Entity Customization: Forms
Chapter 8: Entity Customization: Views and Charts
Chapter 9: Entity Customization: Relationships
Chapter 10: Entity Customization: Custom Entities and Activities
Chapter 11: Solutions: Web Resources
Chapter 12: Solutions: Client Extensions
Chapter 13: Reports and Dashboards


Part III: Processes

Chapter 14: Workflow Processes
Chapter 15: Dialog Processes


About Sonoma Partners