Delivering a Successful e-Information Service

With a strong emphasis on providing a customer orientated service and on solutions that work, this training package is designed to get teams thinking about the purpose and direction of their electronic service provision as a team.

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Based on a title by Sheila Pantry and Peter Griffiths, this training package is designed to get teams thinking about the purpose and direction of their electronic service provision as a team. With a strong emphasis on providing a customer orientated service and on solutions that work, this one-day pack looks at: what your e-information service can offer; determining who your customers are (information audit); what kind of information do you customers need - and in what formats; budgetary considerations for all involved; and keeping in touch with your customer.