CCNP Collaboration Cloud and Edge Solutions CLCEI 300-820 Official Cert Guide

Anyone who has worked with Jason Ball or has sat in one of his classes knows that his enthusiasm for collaboration is matched only by his engaging zeal for teaching. Jason’s current position as a solution readiness engineer in Collaboration for Cisco awards him with the opportunity to create and provide training to Cisco partners on new, innovative collaboration solutions as Cisco releases them. He has been operating as a collaboration engineer for more than 11 years and holds 19 different certifications, including a CCNP Collaboration certification and a Cisco Certified Systems Instructor (CCSI) certification. He has been teaching Cisco Voice, Video, and Collaboration certification courses for as many years as he has been involved with Cisco. Some of the accomplishments that Jason has achieved include serving as a subject matter expert (SME) for two certification courses Cisco has developed: the TVS Advanced Services Course and the CIVND2 certification course for the former CCNA Collaboration certification. He also wrote the Video Infrastructure Implementation (VII) Advanced Services course for Cisco, coauthored CCNA Collaboration CIVND 210-065 Official Cert Guide (Cisco Press, 2015), and was the sole author of CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide (Cisco Press). Jason currently resides in Raleigh, North Carolina, with his wife and two children. TJ Arneson is a Cisco Certified Systems Instructor (CCSI) who has had a history with Cisco products since his enlistment days in the U.S. Army. He has obtained both the CCNP Routing & Switching and Collaboration certifications. TJ’s current position is a Customer Success Specialist for Cisco Systems, where he is enabling and empowering customers through the Customer Experience (CX) team under the Service Provider theater. TJ currently resides in sunny Tampa, Florida. When he is not working, he is either fishing in Tampa Bay or grinding levels in video games with his wife.

Introduction xx
Part I Key Concepts
Chapter 1 Introduction to the Cisco Expressway Solution 2
“Do I Know This Already?” Quiz 2
Foundation Topics 4
VCS to Expressway Migration 4
SIP on the Expressway 5
H.323 on the Expressways 8
Describe Expressway Licensing 11
Option Keys 15
Release Key 16
License Consumption 17
Exam Preparation Tasks 21
Review All Key Topics 21
Complete Tables and Lists from Memory 22
Define Key Terms 22
Q&A 23
Chapter 2 Configure Key Expressway Settings 24
“Do I Know This Already?” Quiz 25
Foundation Topics 26
Cisco Expressway Deployment on VM 26
Service Setup Wizard Through Web Interface 28
Expressway System Configuration 34
Expressway Backup and Restore Procedure 42
Exam Preparation Tasks 44
Review All Key Topics 44
Complete Tables and Lists from Memory 45
Define Key Terms 45
Q&A 45
Chapter 3 Initial Configuration Settings on the Cisco Expressway 46
“Do I Know This Already?” Quiz 46
Foundation Topics 48
H.323 Settings 48
SIP and Domain Settings 51
Protocol Interworking on the Cisco Expressway 55
Verifying Registration on the Cisco Expressway 57
Exam Preparation Tasks 59
Review All Key Topics 59
Complete Tables and Lists from Memory 59
Define Key Terms 60
Q&A 60
Chapter 4 Regular Expressions on the Cisco Expressway 62
“Do I Know This Already?” Quiz 62
Foundation Topics 64
Overview and Use Cases for Regular Expressions 64
Verifying Regular Expression Using the Check Pattern Tool 66
Exam Preparation Tasks 67
Review All Key Topics 67
Complete Tables and Lists from Memory 67
Define Key Terms 67
Q&A 67
Chapter 5 Security Overview on the Cisco Expressway 68
“Do I Know This Already?” Quiz 68
Foundation Topics 70
Describe SIP Media Encryption Mode 70
Certificates 72
Configuring Certificate-Based Authentication 73
Enabling Certificate-Based Authentication 73
Authentication Versus Authorization 73
Obtaining the Username from the Certificate 74
Emergency Account and Certificate-based Authentication 74
Managing the Trusted CA Certificate List 74
Managing the Expressway Server Certificate 75
Using the ACME Service 75
Server Certificates and Clustered Systems 76
Managing Certificate Revocation Lists 76
Certificate Revocation Sources 76
Automatic CRL Updates 77
Manual CRL Updates 77
Online Certificate Status Protocol 78
Configuring Revocation Checking for SIP TLS Connections 78
Administrator Authentication 80
Configuring SSH 81
Advanced Security 81
HTTP Methods 81
Enabling Advanced Account Security 83
Expressway Functionality: Changes and Limitations 83
Disabling Advanced Account Security 84
Configuring FIPS140-2 Cryptographic Mode 84
Enable FIPS140-2 Cryptographic Mode 85
Managing Domain Certificates and Server Name Indication for Multitenancy 87
Managing the Expressway’s Domain Certificates 88
Exam Preparation Tasks 90
Review All Key Topics 90
Complete Tables and Lists from Memory 91
Define Key Terms 91
Q&A 91
Part II Cisco Expressway Configurations
Chapter 6 Registration on Cisco Expressway 92
“Do I Know This Already?” Quiz 92
Foundation Topics 94
Registration Conflict Policy 94
Registration Restriction Policy 96
Registration Authentication 101
Subzones and Membership Rules 106
Exam Preparation Tasks 112
Review All Key Topics 112
Complete Tables and Lists from Memory 113
Define Key Terms 113
Q&A 113
Chapter 7 Cisco Expressway Call Processing Order 114
“Do I Know This Already?” Quiz 114
Foundation Topics 116
Transforms 116
Call Policy 122
User Policy 128
Search History and the Locate Tool 131
Exam Preparation Tasks 133
Review All Key Topics 133
Complete Tables and Lists from Memory 133
Define Key Terms 133
Q&A 133
Chapter 8 Bandwidth Management 134
“Do I Know This Already?” Quiz 134
Foundation Topics 136
Subzone Bandwidth Management 136
Links and Pipes Bandwidth Management 140
Call Control Using Pipes 145
Exam Preparation Tasks 147
Review All Key Topics 147
Complete Tables and Lists from Memory 147
Define Key Terms 147
Q&A 147
Chapter 9 Multisite Collaboration Solutions 148
“Do I Know This Already?” Quiz 149
Foundation Topics 151
Dial Plan Elements 151
Zones 151
Search Rules 154
Simple Video Network with a Flat Dial Plan 157
Complex Video Network with a Flat Dial Plan 158
Complex Video Network with a Structured Dial Plan 161
Hierarchical Video Network with a Structured Dial Plan 162
Configuring Neighbor Zones 165
Expressway to Expressway Neighbor Zones 166
Expressway to Cisco Unified CM Neighbor Zone 169
Exam Preparation Tasks 176
Review All Key Topics 176
Complete Tables and Lists from Memory 177
Define Key Terms 177
Q&A 177
Chapter 10 Multisite and Business-to-Business (B2B) Collaboration Solutions 178
“Do I Know This Already?” Quiz 179
Foundation Topics 181
Firewall Issues in a Collaboration Environment 181
NAT Issues in a Collaboration Environment 182
Purpose of STUN, TURN, and ICE 183
STUN 183
TURN 184
ICE 186
Expressway Media Traversal 187
Assent and H.460.18/19 188
Configuring Traversal Zones on Expressway Core and Edge 189
Deployment Scenarios for Traversal Zones 196
DNS Zones 199
Exam Preparation Tasks 205
Review All Key Topics 205
Complete Tables and Lists from Memory 206
Define Key Terms 206
Q&A 206
Chapter 11 Clustering Expressways 208
“Do I Know This Already?” Quiz 208
Foundation Topics 210
Clustering Requirements 210
DNS and Clustering 213
Zones and Clustering 214
Exam Preparation Tasks 216
Review All Key Topics 216
Complete Tables and Lists from Memory 216
Define Key Terms 217
Q&A 217
Chapter 12 Troubleshooting a Business-to-Business (B2B) Collaboration Solution 218
“Do I Know This Already?” Quiz 219
Foundation Topics 220
Troubleshooting Registration Issues 220
Troubleshooting Calling Issues 225
Troubleshooting DNS Issues 230
Troubleshooting Certificate Issues 232
Client Certificate Testing Tool 232
Server Traversal Test Tool 233
Other Troubleshooting Tools 234
Exam Preparation Tasks 237
Review All Key Topics 237
Complete Tables and Lists from Memory 237
Define Key Terms 237
Q&A 237
Part III Mobile and Remote Access
Chapter 13 Introduction to Mobile and Remote Access (MRA) 238
“Do I Know This Already?” Quiz 238
Foundation Topics 240
Purpose of MRA 240
Components of MRA 241
Considerations for MRA Deployment 242
Exam Preparation Tasks 246
Review All Key Topics 246
Complete Tables and Lists from Memory 246
Define Key Terms 246
Q&A 246
Chapter 14 Configure an MRA Solution 248
“Do I Know This Already?” Quiz 249
Foundation Topics 251
DNS Records 251
Certificates 254
TLS Verify Requirements 255
Cisco Expressway Certificates 259
Cisco Unified CM Certificates 260
Creating Certificates for MRA 261
Cisco Unified CM Settings for MRA 266
Unified Communications Configuration on Expressways 270
HTTP Allow List 274
Unified Communications Traversal Zones 278
Exam Preparation Tasks 281
Review All Key Topics 281
Complete Tables and Lists from Memory 282
Define Key Terms 282
Q&A 282
Chapter 15 Troubleshoot an MRA Solution 284
“Do I Know This Already?” Quiz 285
Foundation Topics 287
MRA Troubleshooting General Techniques 287
Registration and Certificate Issues 291
Cisco Jabber Sign-In Issues 292
Other Specific Issues 294
Exam Preparation Tasks 296
Review All Key Topics 296
Complete Tables and Lists from Memory 297
Define Key Terms 297
Q&A 297
Part IV Cisco Webex Technologies
Chapter 16 Introduction to Cisco Cloud Collaboration 298
“Do I Know This Already?” Quiz 298
Foundation Topics 300
Cloud Collaboration Solutions 300
Cisco Hosted Collaboration Solution 300
Cisco Webex 303
Cisco Unified Communications Manager Cloud 303
Cisco Webex Components 306
Webex Meetings 306
Webex Messaging 308
Webex Calling 309
Cisco Webex Hybrid Services 310
Hybrid Calendar Service 311
Hybrid Directory Service 311
Hybrid Call Service 311
Hybrid Message Service 312
Hybrid Data Security Service 312
Hybrid Meeting Service (Video Mesh) 312
Exam Preparation Tasks 313
Review All Key Topics 313
Complete Tables and Lists from Memory 314
Define Key Terms 314
Q&A 314
Chapter 17 Configure Webex Hybrid Directory Service 316
“Do I Know This Already?” Quiz 316
Foundation Topics 318
Deployment Model 318
Deployment Requirements 319
Infrastructure Requirements 321
Active Directory Configuration and Synchronization 326
Webex User Service Assignment 338
Exam Preparation Tasks 340
Review All Key Topics 340
Complete Tables and Lists from Memory 340
Define Key Terms 340
Q&A 341
Chapter 18 Configure Webex Hybrid Calendar Service 342
“Do I Know This Already?” Quiz 342
Foundation Topics 344
Calendar Service Operation 344
Expressway-Based Calendar Connector 345
Cisco Expressway-C Connector Host Preparation 345
Hybrid Calendar Service Deployment 354
Google Calendar Deployment in the Cloud 362
Office 365 368
One Button to Push (OBTP) 374
Exam Preparation Tasks 377
Review All Key Topics 377
Complete Tables and Lists from Memory 378
Define Key Terms 378
Q&A 378
Chapter 19 Configure Webex Hybrid Message Service 380
“Do I Know This Already?” Quiz 380
Foundation Topics 382
Deployment Models 382
Deployment Requirements 385
Expressway Requirements 388
Certificates 392
Register Expressway Connector to the Cisco Webex Cloud 392
IM and Presence Configuration 394
Manage Hybrid Message Service 396
Exam Preparation Tasks 402
Review All Key Topics 402
Complete Tables and Lists from Memory 402
Define Key Terms 402
Q&A 402
Chapter 20 Webex Edge Solutions 404
“Do I Know This Already?” Quiz 404
Foundation Topics 406
Webex Edge for Devices 406
Webex Edge for Calling 414
Webex Edge Audio 416
Webex Edge Connect 417
Webex Video Mesh 418
Exam Preparation Tasks 442
Review All Key Topics 442
Complete Tables and Lists from Memory 442
Define Key Terms 443
Q&A 443
Chapter 21 Cisco Jabber for Cloud and Hybrid Deployments with Cisco Webex Messenger 444
“Do I Know This Already?” Quiz 444
Foundation Topics 445
Deployment Requirements 445
Cisco Unified CM Requirements 450
Exam Preparation Tasks 452
Review All Key Topics 452
Complete Tables and Lists from Memory 452
Define Key Terms 452
Q&A 453
Chapter 22 Final Preparation 454
Getting Ready 454
Tools for Final Preparation 455
Pearson Test Prep Practice Test Engine and Questions on the Website 455
Accessing the Pearson Test Prep Software Online 455
Accessing the Pearson Test Prep Software Offline 455
Customizing Your Exams 456
Updating Your Exams 457
Premium Edition 457
Chapter-Ending Review Tools 457
Suggested Plan for Final Review/Study 458
Summary 458
Appendix A Answers to the “Do I Know This Already?” Quizzes and Review Questions 460
Appendix B CCNP Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) 300-820 Exam Updates 486
Glossary of Key Terms 489
Online Elements
Appendix C Memory Tables
Appendix D Memory Tables Answer Key
Appendix E Study Planner
Glossary of Key Terms
9780136733720 TOC 9/21/2021