Enterprise Cloud Computing for Non-Engineers

Stephan S. Jones, PhD, is the director of the Center for Information and Communication Sciences, where he is also a professor delivering core technology courses in the graduate-only program. His industry experience is as a field engineer and owner of a telecommunications company providing voice and data solutions for business/commercial systems in the Midwest. In academe, he has published or edited numerous books and texts associated with simplifying complex communication technologies for nonengineering students to comprehend. He is actively engaged in supporting broadband technology deployments to underserved and unserved regions of the country and providing technical support for non-profit organizations with student participation. Frank Groom, PhD, is a professor in the Graduate Center for Information and Communication Science at Ball State University. His research is concentrated in the areas of high-bandwidth networking, distributed systems, and the storage of multimedia objects. Dr. Groom is the author of seven books, most recently having finished The Basics of Voice over IP Networking and The Basics of 802.11 Wireless LANs. Among his best known books are The Future of ATM and The ATM Handbook. Dr. Groom earned his PhD from the University of Wisconsin– Milwaukee in information systems. He is the former senior director of information systems for Ameritech.

1. Introduction to Cloud Computing. 2. Carrier Role in Cloud Computing Connectivity. 3. Healthcare Industry. 4. Financial Industry. 5. Manufacturing. 6. Cloud Marketing. 7. Making the Case for the Cloud in State Government. 8. Internet of Things. 9. Customer Services. 10. Research and Educational Enterprises. 11. Implementation and Benefits of Cloud Services in Higher Education. 12. Cloud Use in Consulting Services. 13. The Case for the Cloud. 14. A Race for Survival in a Crowded, Cloudy World of U.S. 15. Contact Center on the Cloud: A Brief Look at an Evolving Industry. 16. Cloud Security: The Importance of the Cloud. 17. Case Study: Contact Savvy--Launching a Multi-cloud Solution.