The HERO Transformation Playbook

Arif Harbott is a Chief Technology Officer and digital leader widely renowned as a champion of enterprise transformation. He specializes in organizations undergoing large-scale change, including scaling start-ups, FTSE 100 companies and government entities. His experience has spanned multiple industries, where he has managed extensive budgets c.$1bn+, P&L $900m+ and led teams of 1,000+ people. Arif has been published widely in leading technology publications and speaks regularly at industry conferences. Outside the office, Arif enjoys hanging out with his wife, Heather, and their two boys, Noah and Ellis. In the little free time left, Arif loves to play competitive tennis and snooker. Digital transformation executive Cuan Mulligan has led and worked on some of the largest transformation programs in Europe over the last 15 years across TMT, online retail, gambling, banking and government. A digital native with an engineering background, he has held transformation leadership roles in successful large-scale agile adoptions, organization design and digital transformations that have positively impacted thousands of people. Cuan developed groundbreaking strategies for successful implementations while running his own consultancy and working with Paypal, Bwin, McKinsey Digital, Schroders and the UK Government’s Digital Service. When not helping organizations bring about lasting change, Cuan enjoys spending time with his wife, Sonia; their two sons, Antonio and Tiago.

1. Introduction
1.1 Introducing the HERO™ Transformation Framework 1.2 The Five Dysfunctions of Transformations 1.3 What Is a HERO™ Transformation? 1.4 Overview of the HERO™ Framework 1.5 HERO™ Framework Roles
2. Transformation Design
2.1 Transformation Design Overview 2.2 Transformation Outcome 2.3 Enterprise Map 2.4 Targeted Analysis 2.5 Transformation Plan 2.6 Initiation

3. Transformation Delivery 3.1 Transformation Delivery Overview 3.2 Blockers Backlog 3.3 Transformation Accountability Meeting (TAM) 3.4 Workstream Accountability Meeting (WAM) 3.5 Transformation Kanban
3.6 Initiatives 3.7 Communication Strategy
4. Wrap Up
4.1 Common Questions about the HERO™ Framework 4.2 About the Authors 4.3 Thanks and Acknowledgements