Hybrid Virtual Teams in Shared Services Organizations

Thomas Afflerbach is Visiting Professor of Business Administration, especially Service Management, at the Berlin School of Economics and Law, University of Applied Sciences. He earned a Master degree in Business Studies and a PhD in Social Sciences at the University of Konstanz. He obtained diverse work experience at an international train manufacturer.. Since a couple of years he consults teams and teaches innovation methods, for instance as a Design Thinking Coach at the Hasso-Plattner-Institute Academy at the University of Potsdam. His current research and teaching focuses on user-centered Innovation Management (Service Design and Design Thinking), Human Resource Management and Organization Studies, Digitalization of Service Companies, Marketing, New Ways of Working e.g. Virtual Teams and Trust in Organizations.

Introduction.- Theory: Challenges for Cooperation.- Theory: Solutions to Foster Cooperation.- Method.- Findings: Expression of Contextual Challenges.- Findings: Practices to Foster Cooperation.- Discussion.- Conclusion.