Groupware

(NOTE: Each chapter includes summary, bibliography, biography). I. TECHNOLOGY AND STANDARDS.

1. Groupware Technology and Applications.


An Introduction to Groupware. A Framework for Groupware. The Groupware Market? To Meet or Not to Meet?. Groupware Trends. Justifying Groupware to Your Organization. Making Groupware Work For You. The Challenges of Groupware. Groupware: Changing the Organization.

2. Electronic Mail and Messaging Karl Wong.


Introduction and Overview. LAN Email Primer. Elements of Messaging. Types of Email Systems. Standards. Messaging APIS. Messaging Issues. Mobile Messaging. Messaging Today and Tomorrow. Building Upon the Messaging Infrastructure. The Future and Conclusions.

3. Workflow: Applying Automation to Group Processes.


Where Workflow Fits in Groupware. Workflow Defined. Useful Definitions. The Relationship of Workflow and Business Process Design. Where Workflow is Being Implemented. Categories of Workflow Applications- Useful Guidelines. Barriers to Implementing Workflow. Features of a Workflow System. Components of Workflow Products. Architectural Models for Workflow. Selecting Processes to Automate. The People Issues in Workflow. Key Players in the Workflow Market. The Future of Workflow.

4. Group Calendaring and Scheduling Jack Perry.


A Scheduling Scenario. Without Group Calendaring and Scheduling. With Group Calendaring and Scheduling. Time, the Scarce Resource! Group Calendaring and Scheduling Grows Up! Providing Groupness. Implementation Issues. Implementation. What's Next in Group Calendaring and Scheduling. A View from the Inside.

5. The Collaborative Imperative for Document Management.


Introduction: Document Management has Come of Age. Collaborative Document Management Requirements. Document Management Standards. Text Retrieval, Content Collaboration. Summary and Conclusion. Appendix.

6. Electronic Meeting Systems: Ten Years of Lessons Learned.


What is an Electronic Meeting System? Lessons from the Field. Lessons Yet to Be Learned. The Meeting Environment of the Future. Conclusions. References.

7. Notes for Lotus and the World: Sighting the Goal.


What is Notes? Achieving the Goal. Notes as a Re-Engineering Agent. Partners in Notes. Up and Coming. Single Mail User Interface and Infrastructure.

8. Microsoft Exchange: Integrating Messaging and Groupware in a Unified Information-Sharing Environment Greg Lobdell.


Overview. Introducing Microsoft Exchange. What is Microsoft Exchange? Microsoft Exchange Architecture. Putting Microsoft Exchange to Work.

9. IBM and the Role of Groupware in the Enterprise.


The Environment for Groupware. IBM'S Workgroup Strategy. Workgroup Topology. Functional Building Blocks. Solutions. Continued Evolution.

10. Digital's Client-Server Solutions for Workgroup Integration Dilip Phadke and Don Harbison.


Building on Experience: Taking on the Future. New Organizational Model. Digital's Groupware Strategy. Shared Applications and Information Frameworks. Digital's Groupware Portfolio. Digital's Groupware Future. Digital's Groupware Product Portfolio. LinkWorks. The TeamLinks Workgroup Solution. MailWorks for UNIX. MAILbus. Biographies.Novell's Groupware Strategy Bob Young. Why Novell is in the Groupware Market. Novell's Current Groupware Products. GroupWise. Collaborative Share for GroupWise. SoftSolutions. InForms. Novell Uses What It Sells. St. Mary's Hospital for Children: A Case Study. Novell's Collaborative Computing. Environment (CCE). Merging Product Strategies. CCE Framework Elements. Network Services. Administration and Management. Service Components. Client Components. Solutions. CCE Design Philosophies. Openness. CrossPlatform Support. CCE Framework Summary. Division Reorganization for CCE. Groupware Strategy Comparison. Novell Compared to Lotus. Novell Compared to Microsoft. Summary. Biography.

Part III: Implementation & Management Strategies and Case Studies.

12. Designing Team Support Applications to Meet Business Objectives: Marvin L. Manheim, Nicholas J. Vlahos, Yinyi Xie.


Objectives. Observations on the Nature and Role of Groupware. Groupware as a Technology. Groupware as a Toolkit Component for Building Applications. Groupware: A Business Process Definition. Objectives of TSS: Individual Enhancement. Individual Work Support in the Context of Groupware. Observations on Using Groupware to Achieve Business Objectives. The Challenges Facing Business Today. The Need for Changed Structures and Processes. Business Process Improvement Through Information Technology: The Example of Order Cycle Integration. Observations on Technology's Role in Supporting Teams. A TSS Is Support to a Social System. Often, the Team to Be Supported Is a Team of Teams. Team Processes Are Longitudinal: Time Duration Matters. The Team Social System Evolves Over Time. A TSS Can Be a Management Tool for Enhancing the Team Social System. The User Role in TSS Development Is Critical. A TSS Should Be Designed to Evolve Over Time. Observations on Important Implementation. Issues. Technology Infrastructure for TSS. "Critical Mass" in TSS Implementation. TSS Implementation as Change Management. The User Role in TSS Implementation and Adaptation. Observations on Alternative Approaches. To TSS Implementation Strategies. Technology Focus Approach. Application Focus Approach. Business Process Approach. Business Strategy Approach-The Vision-Strategy-Processes-Tasks Model. The WoW Approach. Composite Approaches. Portfolio Approach for Continuing Implementation. Observations About Groupware's Relationship to Other Processing Modes. Groupware as a Complement to Existing Interaction Modes. Groupware as an Information Technology Can Play a Major Role in an Overall Architecture. The Components of Groupware Applications: Use of Building- Block Functions in TSS. Plan of Use. Observations on the Link Between Personal Work and Group Work. Personal Construct-Based Action-Support Systems. Classic Personal Information Managers. Construct-Based PIMs. Emergence of PCAS. PCAS in the Groupware Environment. Implications: Personal Work Integrated with Team. Observations on the Role of TSS in an Enterprise Information Architecture. Multiple Levels of Processes. The Triage Function in the Multilevel Architecture. An Approach to Effective TSS Design and Implementation. A TSS Design Approach. The TSS Design Team. A TSS for TSS Implementation: An Example. Application Case Studies. A Workshop for Initiating Strategic Change. Business Process Re-engineering in an Airline. Public-Sector Transportation Planning. TSS Support for a Graduate Management Degree Program. Conclusions: Implementing Team Support. Systems. Acknowledgements. References. Biography.

13. The Implementation of Enterprise-Ware at the World Bank: A Case Study: Lesley-Ann Schneier.


Introduction. The World Bank Group. The Project. Methodology. Socio-technical Approach. The IS Organization. Networks in the Bank. Results and Discussion. The Network Pilot: From Techno-centric to Socio- technical Approach. The Users: Their Knowledge, Experience, Attitudes, and Cultures. User Experiences. Culture and Age. Change in Traditional Roles. Level of Comfort With Technology. Human Aspects of Technology Acceptance. Electronic Mail as the Archetype of Networking Change Agent. User Responses to the Network. The Motivators and Incentives for Change. The Manager. Communication. Support and Training. How Networking Differs From Other Technology In Terms of Acceptance. Groupware as a Data-gathering Tool. Implementation. What Groupware Technology Enables You To Do. The Virtual Team or Organization. Human Issues. Conclusions. Acknowledgements. References. Biography.

14. Groupware at the Bank of Montreal Michael Frow.


Auction. Origins. Organizing Information Around Clients. Creativity. Remote Access. The Prototype. Architectural Review and Standards Setting. The Pilot. Centerpoint's Structure. Findings. Project Management. Cultural Change. Cultural Change—Technology Community. Technology Challenges. The Business Case. Current Status. Critical Success Factors. Visible Senior Executive Sponsorship. Business Must Be the Technology Driver. Business and Technology Must Forge a Close Working Relationship. Careful Identification of External Technology. Partners. Summary . Biography.

15. Meetingware and Organizational Effectiveness: Carl Di Pietro. Foreword. The Emperor's Clothes: A Case Study. The Vision. Shortcomings in Meeting Effectiveness. Improving Group Productivity in Meetings. Technology: A Helpful Tool. Why Better Meetings? The Challenge. The Strategy. The Room. Common Screen. Overhead Projector. Printer. Computer Processing Units (CPUs). Electrical Power and Heat, Ventilation, and Air Conditioning (HVAC). Keyboards. The Results. Researchers' Findings. Other Research Findings. Positive and Supportive. Concerns and Obstacles. Truth and the Emperor's Clothes Revisited. Revelations and Vignettes. Meetingware Applications. The Breakthrough. Acknowledgements. References. Biography.
16A. Building Computing Solutions with the Team Metaphor: Hugh W. Ryan.
PART I: GROUPS THAT GROPE AND TEAMS THAT DELIVER.



Impact on Our Practice and Overview of the Material. Why is the Team Metaphor Happening Now? Forms of the Team Metaphor. Communication and Routing. Information Exchange Applications. Process Management Applications. Collaborative Applications. Meetings.

PART II: THE ISSUES IN DEVELOPING TEAM METAPHOR SOLUTIONS.



The Reality of the Team. Defining the Technical Architecture for the Team Metaphor. Systems Management for the Team Metaphor. The Network as the Team. Implementing the Team Metaphor. Conclusion. References.

16B. The Use of GroupWare in the Big "6"—Coopers & Lybrand Frank Lancione. Getting Closure: Using Groupsystems. Meetingware to Facilitate Top Management Decision Making. Connecting the Power Centers: Automating Policy-Making Workflows with Lotus Notes. Promoting Unity of Purpose: Using Process Automation Software to Manage Information Systems Design and Development. Powering Up: Tapping the Best of Human Knowledge Wherever it Resides in the Organization or the World. Conclusions. Observations. Biographies.
17. Groupware Implementation Strategies Dr. Peter R. Huckle, Tracey Shearmon. Context Before Strategy. Impact of Groupware on the Organization. The Effect of Groupware on People. Implementation Strategies. Developing a Vision. Assessing the Current Situation. Selecting the Project. Defining Success. Planning the Implementation of Changes. Implement the Changes. Measure the Effects. Conclusions. References. Biographies.
18. Possibilities, Pitfalls, and Partners Alexia Martin.


Searching for Solutions. Collaborative Technologies: An Option. Possibilities. Improved Collaboration. Total Quality Management. Business Process Redesign. Organizational Learning. Employee Empowerment. Pitfalls. Partners. What Is OD Anyway? OD Role in Groupware Implementation. Two Examples. References. Acknowledgements. Biography.

Part IV: Groupware Resources Appendices.

APPENDIX A: VENDORS.
APPENDIX B: BOOKS.
APPENDIX C: JOURNALS.
APPENDIX D: CONFERENCES/EVENTS.
APPENDIX E: ORGANIZATIONS.
APPENDIX F: ELECTRONIC RESOURCES/SITES.
Index.