Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software

Geoffrey Muchiri Muketha is an Associate Professor and Ag. Dean of the School of Computing and Information Technology, Murang'a University of Technology, Kenya. He received his BSc. in Information Science from Moi University in 1995, his MSc. in Computer Science from Periyar University in 2004, and his Ph.D. in Software Engineering from Universiti Putra Malaysia in 2011. He has many years of experience in teaching, research, and supervision of postgraduate students. His research interests include software and business process metrics, software quality, verification and validation, empirical methods in software engineering, and component-based software engineering. He is a member of the International Association of Engineers (IAENG). Elyjoy M. Micheni is a Senior lecturer in Information Systems in the Department of Management Science and Technology at The Technical University of Kenya. She holds a PhD (Information Technology) from Masinde Muliro University of Science and Technology, Master of Science (Computer Based Information Systems) from Sunderland University, (UK); Bachelor of Education from Kenyatta University; Post Graduate Diploma in Project Management from Kenya Institute of Management. She has taught Management Information System courses for many years at University level. She has presented papers in scientific conferences and has many publications in referred journals. She has also co-authored a book for Middle level colleges entitled: "Computerized Document Processing". Her career objective is to tap computer-based knowledge as a tool to advance business activities, promote research in ICT and enhance quality service.