E-Mail

Communicate Effectively (NetEffect Series)

Verna Terminello, Marcia Reed (Autoren)

Buch | Softcover

164 Seiten

2003
Pearson (Verlag)
978-0-13-041817-3 (ISBN)

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For courses in Internet for Business Communications and Business Communication.

This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyond—presenting a system for applying the core skills to enhance customer service and build loyal partnerships.

1. E-mail: The Good, the Bad, and the Ugly: Could Your E-mail Be Causing You Trouble?

2. Business Netiquette: Being a Good E-mmunity Netizen.

3. E-mail is Business Writing: Composing Letters, Memos, and Notes.

4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter.

5. The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service.

Appendix. A Style Guide for E-mail: Standards for Effective E-mail Communications.

Erscheint lt. Verlag	11.8.2003
Sprache	englisch
Maße	203 x 254 mm
Gewicht	354 g
Themenwelt	Informatik ► Netzwerke ► Mail Server
ISBN-10	0-13-041817-X / 013041817X
ISBN-13	978-0-13-041817-3 / 9780130418173
Zustand	Neuware