SAP Hybris Sales Cloud

Sanjjeev K. Singh is a managing partner at ASAR America. He has 17 years of experience working as a consultant on SAP CRM, SAP Hybris Cloud for Customer, and SAP ERP Sales and Distribution projects. In his current role, he works as an SAP CRM and SAP Hybris Cloud for Customer solution architect and lead consultant.

Foreword
Preface
Who Is This Book For?
How This Book Is Organized
Conclusion
Getting Started with SAP Sales Cloud
Customer Relationship Management: Past, Present, and Future
Introducing SAP C/4HANA and SAP Sales Cloud
Technical Considerations
Project Considerations
Summary
Scoping SAP Sales Cloud
SAP Sales Cloud Solution Overview
Scoping a Sales Solution
Account and Activity Management
Products and Service Portfolio for Sales
New Business
Lead Management
Summary
Organization Management
Organization Management Process
Creating and Processing Organizations
Configuring Organizations
Summary
Account and Contact Management
Creating Accounts and Contacts
Account and Contact Details
Configuring Accounts and Contacts
Summary
Territory Management
Territory Management Process
Creating and Processing Territories
Configuring Territory Management
Summary
Lead Management
Lead Management Process
Creating and Processing Leads
Configuring Lead Management
Summary
Opportunity Management
Opportunity Management Process
Creating and Processing Opportunities
Configuring Opportunities
Summary
Activity Management
Activity Management Process
Creating and Processing Activities
Configuring Activities
Summary
Partner Channel Management
Partner Registration Process
Partner Portal
Deal Registration
SAP Jam as a Collaboration Platform
Partner Contact Direct Access
Configuring Partner Channel Management
Summary
Quotation Management
Quote Management Process
Creating and Processing Quotes
Configuring Quotes
Integration with SAP ERP
Pricing in Quotes
Summary
Order Management
Order Management Process
Creating and Processing Orders
Configuring Orders
Integration with SAP ERP
Pricing in Orders
Summary
Visit Planning and Execution
The Visit Process
Planning and Executing Visits
Retail Execution
Configuring Visits
Summary
Sales Planning and Forecasting
Sales Planning and Forecasting Process
Planning and Forecasting Sales
Configuring Sales Planning and Forecasting
Summary
Account 360 and Sales Intelligence
Account 360
ERP Cockpit
ERP Customer Factsheet
Summary
Sales Reports and Dashboards
Standard Reports
Custom Reports
Dashboards
Summary
Integration
Introduction to SAP Cloud for Customer Integration
Integrating with SAP ERP
Integrating with SAP CRM
Integrating with SAP Business Warehouse
Integrating with Microsoft Outlook
Integrating with Lotus Notes
Summary
Data Migration and Replication
Configuring Data Migration and Maintenance
Uploading Data
Maintaining Mass Data
Migrating Employee Data
Migrating Products
Migrating Account Hierarchies
Uploading Territories
Data Workbench
Summary
Personalization and Extensions
End-User Personalization
Adapting User Interfaces
Extension Fields
Page Layout
Code Lists Restrictions
Custom Forms
Custom Business Objects
Smartphone Layout
Adjusting Sections within Item Details
Summary
Machine Learning in SAP Sales Cloud
Deal Intelligence
Lead Intelligence
Account Intelligence
The Authors
Index