The Wiley Blackwell Handbook of the Psychology of the Internet at Work

Guido Hertel is Department Chair and Professor of Organizational and Business Psychology at the University of Munster, Germany. Dianna L. Stone is Visiting Research Professor at the University at Albany, SUNY, USA and an Affiliate Professor at Virginia Tech, USA. Richard D. Johnson is Associate Professor of Management, Department Chair, and Director of the Human Resource Information Systems (HRIS) program at the University at Albany, SUNY, USA. Jonathan Passmore (Series Editor) is Director of the Centre for Coaching & Behavioural Change, Henley Business School, UK and holds a professorship at the University of Evora, Portugal.

About the Editors vii


About the Contributors ix


Foreword xv


1 The Psychology of the Internet @ Work 1
Guido Hertel, Dianna L. Stone, Richard D. Johnson, and Jonathan Passmore


Part I Individual Perspectives 19


2 Digitized Communication at Work 21
Nicole C. Kramer and Stephan Winter


3 Ergonomics of Information Technologies at Work 39
Ben V. Hanrahan and John M. Carroll


4 Competencies for Web-Based Work and Virtual Collaboration 61
Stefan Krumm and Julian Schulze


5 User Experience, Gamification, and Performance 79
Meinald T. Thielsch and Joerg Niesenhaus


6 Trust in Virtual Online Environments 103
Sirkka L. Jarvenpaa, Celeste Cantu, and Shi Ying Lim


7 Workplace Cyberdeviance 131
Steven D. Charlier, Gary W. Giumetti, Cody J. Reeves, and Lindsey S. Greco


8 Blended Working 157
Nico W. van Yperen and Burkhard Woertler


9 Flexwork, Work Family Boundaries, and Information and Communication Technologies 175
Ronald E. Rice


10 Mobile Computing and Hand-Held Devices at Work 195
Humayun Zafar


Part II Organizational Perspectives 211


11 E-Recruiting: Using Technology to Attract Job Applicants 213
Derek Chapman and Anna F. Goedoellei


12 Social Networking Systems, Search Engines, and the Employment Process 231
Kimberly M. Lukaszewski and Andrew F. Johnson


13 The Evolution of E-Selection 257
David N. Dickter, Victor Jockin, and Tanya Delany


14 E-Leadership 285
Surinder Kahai, Bruce J. Avolio, and John Sosik


15 Virtual Teams 315
M. Travis Maynard, Lucy L. Gilson, Nicole C. Jones Young, and Matti Vartiainen


16 Online Employee Surveys and Online Feedback 347
Bernad Batinic and Carrie Kovacs


17 E-Learning 369
Richard D. Johnson and Kenneth G. Brown


Part III Societal and Cross-Sectorial Perspectives 401


18 Robots in the Digitalized Workplace 403
Jochen J. Steil and Gunter W. Maier


19 Social Issues Associated with the Internet at Work 423
Dianna L. Stone, Dianna Krueger, and Stephen Takach


20 Employee Age Differences in Using Internet-Based Tools at Work 449
Gabriela Burlacu, Donald M. Truxillo, and Talya N. Bauer


21 The Future of Work 481
Stela Lupushor and Alex Fradera


Index 509