SAP Solution Manager—Practical Guide

Michael Pytel is currently the chief innovation officer and co-founder of NIMBL, an SAP implementations consulting firm. He has more than 14 years of hands-on technical experience with SAP solutions, including SAP HANA. Jereme Swoboda is an experienced SAP technologist focused on the SAP Solution Manager product suite and the SAP NetWeaver stack. In his role as a consultant at NIMBL, Jereme has integrated SAP Solution Manager including implementing complex technical monitoring and technical operations on a variety of platforms for both large and small companies. Jereme has extensive experience pairing real-world scenarios with SAP's capabilities, and focuses on assisting customers in maximizing their SAP experience. Nathan Williams is a senior SAP management and technology consultant with a prominent concentration in SAP Application Lifecycle Management and SAP Solution Manager. Coordinating with IT, business, and program management teams, he has effectively defined strategies and roadmaps to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. Nathan is also experienced with all technical configuration aspects of SAP Solution Manager, including security, Basis, and SAP CRM. You may contact Nathan at nwilliams@keenfusion.com.

Preface
Who This Book Is For
How This Book Is Organized
Acknowledgments
SAP Solution Manager 7.2 Overview
Why SAP Solution Manager Now?
Supporting SAP S/4HANA Transformation
Processes Supported by SAP Solution Manager
A New User Experience
SAP Solution Manager in the Cloud
SAP Solution Manager Usage Rights
Summary
SAP Solution Manager 7.2 Concepts
What Is a Solution?
Logical Component Groups
Branches
System Landscape Directory
Landscape Management Database
Maintenance Planner
Summary
SAP Solution Manager 7.2 Upgrade
Upgrade versus New Implementation
Upgrade Process Overview
Upgrade Tools
Content Activation
Summary
SAP Solution Manager Baseline Configuration
Postinstallation Basis Tasks
SAP Solution Manager Setup
Configuring SAP Web Dispatcher
Installing and Configuring TREX
Summary
Managing Systems with SAP Solution Manager
Target System Requirements
Managed System Configuration
SAP EarlyWatch Report Activation
Summary
Monitoring with Application Operations
Monitoring and Alerting Infrastructure
System Monitoring
User Experience Monitoring
Integration Monitoring
SAP HANA and Business Intelligence Monitoring
Job Monitoring
Self-Monitoring
Root Cause Analysis
System Recommendations
Summary
Business Process Documentation
Solution Documentation Configuration
Documenting a Solution
Definition and Lifecycle of a Solution
Document Types
Best Practice Packages
Graphical Process Modeling
Integration with Change Management
Summary
Change Control Management
Quality Gate Management
Change Request Management
Release Management
Transport Management
Retrofit
Downgrade Protection
Change Reporting
Summary
Requirements Management
Overview
Setup
Using Requirements Management
Summary
IT Service Management
Core ITSM Concepts
User Experience
Key Features
Integration with SAP Digital Business Services
Integration with SAP Software Components
IT Service Management Reporting and Analytics
Summary
SAP Portfolio and Project Management
Configuration and Setup
Managing Projects
Focused Build for SAP Solution Manager
Summary
Testing SAP Solutions
Test Preparation
Component-Based Test Automation
Change Impact Analysis
Impact of Upgrade to SAP Solution Manager 7.2
Partner Tools
Summary
Business Process Operations
Business Process Monitoring
Business Process Improvement
Data Consistency Management
Job Management
Summary
Managing Security within SAP Solution Manager
Deploying SAP-Delivered Roles
Providing Access to the SAP Fiori Launchpad
Enabling External Access to SAP Fiori Apps for SAP Solution Manager
Summary
Appendices
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