User Experience Foundations

Nick Voil (Autor)

Buch | Softcover

176 Seiten

2020
BCS, The Chartered Institute for IT (Verlag)
978-1-78017-349-8 (ISBN)

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This book provides a reasoned and authoritative description of what user experience (UX) is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.

Making user experience (UX) central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence.

This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.

Nick de Voil has been helping organisations to design and evaluate digital products, services and systems for over 30 years. He developed the world's first training course in User Experience for business analysts and now specialises in helping organisations to optimise customer experience by designing business processes ‘from the outside in’.

1. Introduction

2. The Context for UX
(1): Rationale and Concepts

3. Guiding Principles

4. User Research

5. Illustrating the
Context of Use

6. Measuring
Usability

7. Information
Architecture

8. Interaction Design

9. Visual Design

10. User Interface
Prototyping

11. Usability
Evaluation

12. The Context for
UX (2): Project Processes

Appendix: The BCS
Foundation Certificate in User Experience

Erscheinungsdatum	10.05.2021
Verlagsort	Swindon
Sprache	englisch
Maße	170 x 244 mm
Themenwelt	Informatik ► Software Entwicklung ► User Interfaces (HCI)
Themenwelt	Mathematik / Informatik ► Informatik ► Theorie / Studium
ISBN-10	1-78017-349-0 / 1780173490
ISBN-13	978-1-78017-349-8 / 9781780173498
Zustand	Neuware