The Essentials of Knowledge Management (eBook)

John S. Edwards John Mingers Richard Baskerville and Alina Dulipovici Ikujiro Nonaka and Ryoko Toyama Jean-Pierre Noblet, Eric Simon and Robert Parent Ettore Bolisani and Alessandro Oltramari Juan Gabriel Cegarra-Navarro, Anthony K.P. Wensley and María Teresa Sánchez Polo Rémy Magnier-Watanabe, Caroline Benton and Dai Senoo George Huber Jialin Yi Andrew Cox Antonella Padova and Enrico Scarso Tao Guo, David G. Schwartz, Frada Burstein and Henry Linger Paul Jackson and Jane Klobas Julia Nieves and Javier Osorio

Cover 1
Contents 6
List of Figures 8
List of Tables 9
1 Introduction: Setting the Scene 12
Part I: Foundations 26
2 Management Knowledge and Knowledge Management: Realism and Forms of Truth 27
3 The Theoretical Foundations of Knowledge Management 57
Part II: Strategic Issues 102
4 The Knowledge-creating Theory Revisited: Knowledge Creation as a Synthesizing Process 103
5 Absorptive Capacity: A Proposed Operationalization 119
6 Knowledge as a Measurable Object in Business Contexts: A Stock-and-Flow Approach 139
7 A Conceptual Framework for Unlearning in a Homecare Setting 161
8 A Study of Knowledge Management Enablers across Countries 183
Part III: Understanding Knowledge Transfer/Sharing 204
9 Transfer of Knowledge in Knowledge Management Systems: Unexplored Issues and Suggested Studies 205
10 A Measure of Knowledge Sharing Behavior: Scale Development and Validation 219
Part IV: People or Technology Approaches? 252
11 Reproducing Knowledge: Xerox and the Story of Knowledge Management 253
12 Managing Large Amounts of Knowledge Objects: Cognitive and Organisational Problems 273
Part V: Newer Technological Developments 290
13 Codifying Collaborative Knowledge: Using Wikipedia as a Basis for Automated Ontology Learning 291
14 Deciding to Use an Enterprise Wiki: The Role of Social Institutions and Scripts 313
15 The Role of Social Networks in Knowledge Creation 335
Index 367